Job Details
Job Location
032676 - BLT Nottingham - Nottingham, MD
Position Type
Shift Leader
Salary Range
$17.00 - $20.00
Description
Note : This description only documents the time that is allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service and cleaning.
Basic Purpose and Objectives of the Position
The Shift Manager (SM) is an hourly position that serves to assist management in routine administrative and operational tasks within the restaurant. Focal points include :
- Driving excellence in customer service
- Maintaining company standards in product and facility specifications
- Reviewing food handling procedures
- Assessing operational processes
The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees.
In addition, the Shift Manager may assume full responsibility for the opening and closing of the restaurant when management is unavailable.
In these instances, the Shift Manager maintains administrative control of the restaurant but is not authorized to serve in a managerial capacity.
Principle Accountabilities
Customer Satisfaction / Product Quality
- Maintains fast, accurate service, positive guest relations and ensure products are consistent with company quality standards.
- Conducts periodic food safety audits.
- Provides on-going coaching and feedback to crew on customer service, product quality and speed of service.
Financial
Shares with the Management team day-to-day responsibility for cash procedures such as bank deposits, making change, opening / closing safe and verifying drawers.
Operations
- Conducts daily inventory, completes shift-to-shift food safety audit and sets up daily control sheets.
- Reviews facility and equipment readiness.
- Monitors inventory, food preparation and order fulfillment on a daily basis to ensure adherence to company standards.
- Monitors speed with service (SWS) performance and resolves bottlenecks to achieve SWS goals.
- In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.
Human Resources
- Provides ongoing coaching and feedback for crew employees.
- Provides "hands-on" training for crew in Learning Zone.
Benefits
- 30 hours week are entitled to enroll in medical, dental and 401k benefits; 32 hours a week are entitled to PTO; 36 hours a week are entitled to short term disability
- Period bonus potential up to $1.00 per hour for every hour worked
Shift Leader
Company: Chick-fil-A Ingleside.Second location opened in December 2022.Chick-fil-A Ingleside is extremely involved in the community, including adopting two roadways through Adopt a Highway as well as sponsor SOY-Save Our Youth, a police mentoring and advocacy program.Chick-fil-A Ingleside has also w...
Shift Leader
Bring your flavor! We want you to join our vibrant team as a Shift Leader at Papa John's in Baltimore, MD. Supervise and coordinate team members during shifts. ...
Shift Leader - 3083
Our Panda Shift Leader associates are important leaders of our team and are responsible for bringing Panda’s mission alive in our restaurants by supporting management in creating food with passion, service with heart and ambiance with pride. As a Shift Lead for our team, you will have the opportunit...
DQ Shift Leader
Assist in the management of specific areas of the restaurant during scheduled shifts. Comfortable standing for entire shift and able to lift 50 pounds. ...
Shift Leader - 7049 Arundel Mills Blvd
Should the Shift Leader or Manager fail to pass the certification requirements after two attempts, he or she will be not be qualified to continue to perform in a Shift Leader or Management capacity-. The Shift Leader leads and behaves according to Potbelly values. They will lead a shift by managing ...
Shift Leader - 2902
Our Panda Shift Leader associates are important leaders of our team and are responsible for bringing Panda’s mission alive in our restaurants by supporting management in creating food with passion, service with heart and ambiance with pride. As a Shift Lead for our team, you will have the opportunit...
Shift Leader
As an Hourly Shift Leader, you will lead a restaurant team in a fun, flexible work environment. Many Hourly Shift Leaders have gone on to become General Managers and beyond! You will improve on the skills you have, and we'll teach you some new ones too. Is it your calling to be known as a team leade...
Shift Leader- Linthicum-4726
Utilize digital manager logbook to communicate shift notes, product needs, equipment repairs and staffing notes with management team. ...
Restaurant Shift Leader
Should the Shift Leader or Manager fail to pass the certification requirements after two attempts, he or she will be not be qualified to continue to perform in a Shift Leader or Management capacity-. The Shift Leader leads and behaves according to Potbelly values. They will lead a shift by managing ...
Shift Leader
Our Panda Shift Leader associates are important leaders of our team and are responsible for bringing Panda’s mission alive in our restaurants by supporting management in creating food with passion, service with heart and ambiance with pride. As a Shift Lead for our team, you will have the opportunit...