Manager, Loan Operations QCSS (Quality Control & Shared Services)

Job Description

Job Description

Job Description

Job Title : Manager, Loan Operations QCSS (Quality Control & Shared Services)

This position is an on-site position with work from home flexibility.

Summary :

The Manager of Loan Operations Quality Control and Shared Services (QCSS) is a leadership role responsible for overseeing and ensuring the accuracy, compliance, and efficiency of loan operations processes.

This position plays a role in managing loan quality, assessing compliance with regulatory requirements, and collaborating with cross-functional teams to enhance operational effectiveness.

The Director of Loan Operations-QCSS is integral to maintaining high standards of loan operations, regulatory adherence, and customer satisfaction.

Wage Type : Salaried (Exempt)

Essential Duties & Responsibilities :

To perform this job successfully, an individual must be able to perform each of the essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Develop and implement comprehensive quality control and compliance programs for loan operations.
• Establish procedures to monitor, assess, and ensure adherence to regulatory requirements and internal policies.
• Lead and manage the Loan Operations-QCSS team, fostering a culture of accuracy, compliance, and continuous improvement.
• Provide guidance, mentorship, and professional development to team members.
• Oversee the review of loan documentation to ensure accuracy, completeness, and compliance with regulatory standards.
• Supports audits, exams and other assessments.
• Implement corrective actions and process improvements based on findings.
• High level of understanding of loan functions such as : payments, amortization schedules, interest rate adjustments, escrow, etc.
• Knowledge of complex credit structures, participation reporting / servicing and investor reporting.
• Collaborate with compliance teams to assess and validate compliance with applicable regulations, policies, and procedures.
• Generate and analyze reports related to loan operations quality control and compliance performance.
• Provide regular reports to senior management and compliance committees.
• Identify opportunities for process improvement within loan operations and quality control functions.
• Lead initiatives to enhance efficiency, accuracy, and regulatory adherence.
• Collaborate with vendors and third-party partners to optimize quality control and compliance solutions.
• Collaborate with credit, lending, technology, and compliance teams to ensure cohesive and effective loan operations.
• Develop training programs to educate loan operations teams on compliance standards and best practices.
• Provide ongoing support to enhance compliance knowledge.
• Collaborate with Loan Production and Lending teams and clients to address inquiries, resolve issues, and enhance customer experiences related to loan operations.
• Lead change management efforts related to process improvements, compliance enhancements, and technology implementations.
• Carries out responsibilities in a manner consistent with our values and operating principles, in accordance with policy and applicable laws, and with a commitment to commitment to continuous improvement and process excellence.
• Any other duties as assigned.

Key Deliverables :

Organizational Structure :

Reports to : SVP, Loan Operations

Supervises : Quality Control and Shared Services Team

Qualifications : Education :

Education :

Minimum : Bachelor's degree in business, finance, or related field.

Required Knowledge / Skills :

• Strong understanding of loan operations processes, loan documentation, and regulatory requirements.
• Excellent leadership, team management, and interpersonal skills.
• Proficiency in quality control methodologies, regulatory compliance, and operational analysis.
• Knowledge of risk management and regulatory compliance in lending operations.
• Strong analytical and problem-solving skills.
• Effective communication and presentation abilities.

Experiences :

• Minimum : Eight years of experience in loan operations, quality control, compliance, or related roles.
• Experience in process improvement and workflow optimization.

Talents :

• Strong positivity
• Mission driven, competitive, goal oriented, and motivated to develop themselves and others.
• Energetic, resourceful, and appropriate work intensity to get the work done.
• Thrives in fast paced environment and demonstrated ability to adapt quickly and adjust priorities appropriately.
• Strong people acumen and relationship skills; Naturally pre-disposed to quickly establish positive personal and professional relationships.

Other :

• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Must be able to lift to 20 pounds.

TransPecos Banks will not accept unsolicited resumes from any source other than the candidate. We will consider any candidate for whom an Agency submits an unsolicited resume, to have been referred to us by the Agency free of any charges or fees, other than those agencies we engage on a specific search.

TransPecos Banks will not pay a fee for any placement resulting from the receipt of an unsolicited resume.