Part-Time Overnight Assistant Front Office Manager

Overview

Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate / franchise policies and procedures while meeting / exceeding financial goals.

This is an opportunity to join our team and work at an all new Marriott’s Autograph Collection luxury hotel. Our hotel is completely renovated and redesigned luxury destination, creating the newest jewel of San Francisco’s Embarcadero / Jackson Square / FiDi neighborhoods.

Oh, and we have fun, work hard and laugh a lot. This is an exciting time in the hotel’s history and our neighborhood. You should be part of it!

Supervise the night audit operations overnight, two nights a week, to ensure the maintenance of financial controls and compliance with hotel standards.

Coordinate and oversee other departments (. security, engineering, housekeeping and restaurant) to ensure quality service is provided to all guests.

Responsibilities

• Train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and / or termination when appropriate.
• Supervise the night audit / hotel associates; review and verify daily work.
• Supervise the balancing, reconciliation and closing of various daily accounts and prepare the daily statements to provide accurate, timely information to management while ensuring proper controls are maintained.
• Control the Night Audit Bank.
• Perform functions of Night Auditors as needed to provide coverage and ensure completion of work in a timely, accurate manner.
• Prepare the daily activity sheet, report all noteworthy events and serious accounting violations.
• Respond to customer issues, complaints, or problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

Qualifications

• Minimum 1 year of front desk experience.
• High School diploma or equivalent required.
• Hotel experience required.
• Proficient with PMS system and computer literacy a must.
• Advanced knowledge of Excel spreadsheets.
• Advanced knowledge of the brand’s reward program.
• Able to handle credit transactions.
• Maintain a professional appearance and manner at all times.
• Communicate well with guests.
• Must possess thorough knowledge of all front office operations and individual job requirements.
• Able to effectively deal with internal and external customers, some of whom will require high level of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
• Able to manage multiple tasks at all times and have excellent organizational skills.
• General knowledge of local area attractions and transportation.
• Must be able to stand up for 4 or more hours at a time with or without reasonable accommodation.
• Able to observe and detect signs of emergency situations.
• Able to establish and maintain effective working relationships with associates and customers.
• Able to remain calm and alert, during emergency situations and / or heavy hotel activity, serving as a role model for clerks and other associates.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
• Perform any other job related duties as assigned.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.

Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA.

For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.

Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

Specific details and eligibility of these programs vary by location and employment status.

Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.