Learning Technology Support Specialist

Overview

At the heart of our company is our people. We strive to lead with our IMPACT values and empower our employees to develop their full potential on a team that is passionate about acceptance, inclusivity, and achievement. Our employees drive innovation, collaboration and creativity that enables our organization to deliver strategic success.

Job Summary

BLR is seeking a remote Learning Technology Support Specialist to join our team, supporting both internal staff and external clients. This role manages user accounts, troubleshoots issues, and assists with LMS implementations. The Learning Technology Support Specialist will also contribute to documentation, reporting, and process improvements that enhance the overall client and learner experience.

Primary Duties and Responsibilities

• Support LMS-related sales and support questions as needed through JIRA, RFPs, etc.
• Directly support clients during LMS implementation, including organizing and conducting implementation meetings and tracking client deliverables.
• Communicate LMS features and functionality to clients, including updating user guides, recording video tutorials, and providing sales training.
• Consult with clients to design custom reports.
• Support the LMS team with client migrations from differing learning platforms within our learning technology stack.
• Collaborate with internal teams to help successfully launch new clients into our LMS.
• Create Standard Operating Procedures (SOPs) as needed.
• Report issues and request enhancements with the LMS provider.
• Interface with the Technical Solutions Advocates and Client Success Managers on advanced LMS troubleshooting issues.
• Assist in the administration and delivery of the LMS Admin as a Service program.
• Attend product meetings to gain an understanding of content-related updates and priorities.

Additional Responsibilities

Critical Competencies

Demonstrates ownership to drive issues to closure, maximizes existing processes, improves efficiencies, sets aggressive goals, monitors progress, delivers results, and seizes opportunities.

Builds relationships to achieve strategic goals, fosters open dialogue, and creates a sense of unity.

Establishes and maintains relationships with customers, aligns strategy with customer needs, and delivers high standards of service.

The Individual

Qualifications

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All external applicants must be legally eligible to work immediately in the country of hire without current or future sponsorship.

If you require an accommodation under the Americans with Disabilities Act, Section 503 of the Rehabilitation Act or similar law to apply for employment, please contact our Talent Acquisition Team at 1.800.727.5257, ext. 8101.

Job applicants may request to review the company's Affirmative Action plans by contacting the talent acquisition team / recruiter, Human Resources department or Chief People Officer.

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