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Front End Manager (Retail)
Front End Manager (Retail)Angelo Caputo's Fresh Markets • Naperville, IL, United States
Front End Manager (Retail)

Front End Manager (Retail)

Angelo Caputo's Fresh Markets • Naperville, IL, United States
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About Us

For over 65 years, Angelo Caputo’s Fresh Markets has proudly served Chicagoland with fresh produce, authentic groceries, specialty deli items, and imported goods from around the world. As a family-owned company, we are guided every day by our Purpose, Mission, and Values :

Our Purpose : To nourish our community with fresh, authentic food while creating a shopping experience rooted in tradition and family.

Our Mission : To provide the highest-quality fresh foods, exceptional service, and a welcoming atmosphere that celebrates our Italian heritage and serves all cultures in our community.

Our Values :

  • Family : Treating our employees, customers, and partners like family.
  • Quality : Offering only the finest products and service.
  • Integrity : Acting honestly and responsibly in all that we do.
  • Community : Supporting and giving back to the neighborhoods we serve.
  • Tradition : Preserving our heritage while embracing innovation to meet customer needs.

Position Summary

The Front End Manager oversees all front-of-store operations, ensuring an exceptional customer experience, efficient checkout processes, and a welcoming environment for shoppers. This role requires strong leadership, organizational skills, and the ability to manage and motivate a team of cashiers, baggers, and customer service associates while upholding company standards and values.

Key Responsibilities

  • Supervise and lead all front-end staff, including cashiers, baggers, and customer service associates.
  • Ensure fast, friendly, and accurate checkout service to create a positive customer experience.
  • Train, schedule, and develop team members to maintain high service and productivity standards.
  • Manage front-end operations, including cash handling, register accuracy, refunds / returns, and compliance with company policies.
  • Monitor and resolve customer concerns in a professional and courteous manner.
  • Maintain cleanliness, safety, and organization in the front-end and lobby areas.
  • Partner with store leadership to support promotions, seasonal events, and store initiatives.
  • Drive efficiency in labor management, reduce wait times, and ensure coverage for peak hours.
  • Qualifications

  • Previous experience in retail, grocery, or customer service leadership required.
  • Strong leadership, communication, and problem-solving skills.
  • Ability to thrive in a fast-paced, customer-focused environment.
  • High attention to detail and accuracy in cash handling.
  • Flexible schedule with availability for evenings, weekends, and holidays.
  • Why Join Our Family

    At Angelo Caputo’s Fresh Markets, we treat our employees like family and invest in their growth. We offer :

  • Competitive pay
  • Opportunities for advancement
  • A family-oriented work environment
  • Employee discounts on fresh groceries
  • Benefits

  • Competitive salary (based on experience).
  • Health, dental, and vision insurance.
  • 401(k) with company match.
  • Paid time off
  • Employee discount at all Caputo’s Fresh Markets locations.
  • Be part of a company built on tradition, family, and community.
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    Front End Manager • Naperville, IL, United States

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