Description
Job Summary
Responsible for interacting with Patients, Families, Physicians, Nursing Staff and other Hospital Personnel and provide assistance with services in the ED.
Communicates and keeps the patient and families informed at all times during their visit and address any of their expressed or unexpressed wishes.
Promotes excellent public relations for the hospital by reinforcing concern, and a desire to fill the needs of all internal and external customers with a positive image.
Job Specific Duties
- Communicates consistently with Triage and or charge RN throughout shift. Alerts them immediately if patient is in apparent distress.Â
- Communicates information regarding ED services available to patients and families; assists in easing mental anguish; demonstrates active listening, compassion, and family-centered care;
presents and / or interprets ED procedure information to patients and their families.Â
Maintains visibility to staff, offers support, and models service behaviors and concerns towards the complaint resolution process;
works cooperatively with staff in a supportive way in order to troubleshoot and quickly resolve issues.Â
Maintains waiting room orderly; alert housekeeping when necessary; keep coffee station organized; supply children with reading books, or crayons;
alert Child Life Specialist when necessary.Â
Makes constant rounds in ED waiting area and visits every patient room; responds to questions and / or problems and address concerns immediately in close collaboration with ED medical personnel;
keeps open lines of communication with patients / families while maintaining objectivity.Â
Notifies hospital staff, department Director, and Administration of problems or opportunities for improvement as needed;
reports unusual events regarding patient care issues on a timely manner and troubleshoots with healthcare team to find solutions.
Support unplanned projects, events or special requests; utilizes idle time appropriately in the absence of Manager.Â
Qualifications
Minimum Job Requirements
- 2-4 years Considerable experience in dealing effectively with people in stressful situations.
- Experience dealing with patients and families in a hospital setting
- Fluency in speaking and writing both English and Spanish languages required
Knowledge, Skills, and Abilities
- Ability to communicate effectively in English and Spanish both verbally and in writing.
- Associate Degree in tourism, hospitality, business or related field preferred.
- Excellent customer service experience.
- Knowledge of Medical Terminology in both languages.
- Knowledge of Patient Rights
Job : Customer Service
Primary Location : Florida-Miami-Nicklaus Children's Hospital - Main Hospital Campus
Department : PATIENT & GUEST SERVICES-1000-868001
Job Status
Full Time
Research Assistant - Onsite (Full Time, Day shift)
Maintains and updates patient information in database; ensures data is collected, input and reported appropriately and completely. Provides feedback to clinical and administrative staff in Research regarding any concerns; ensures data base reflects documentation of the patient record and update when...
RN Transfer Center (Full Time, Night shift)
Coordinates transfers from external facilities from ED to ED or Inpatient Level of Care to Inpatient Level of care. Collaborates with bed control and patient access to ensure that the patient is registered appropriately and there is a bed assignment before transfer occurs. Utilizes knowledge of Inte...
Ultrasound Tech, Ultrasound Dept, Full Time, Weekend Shifts /Some OnCall required
Skilled to perform exams on patients of all ages. One that provides our patients better, more proactive care at a sustainable cost, our providers unrivaled coordination of care, and our communities greater prosperity and stability. As the country's largest physician-led, minority-owned, integrated h...
Medical Assistant - Endocrinology (Full Time, Day shift)
Serves as receptionist, conducts patient check-in, registration, collects fee for service/co-payments, and verifies referrals, insurance data, patient’s address & other pertinent information. NCPS-ENDOCRINOLOGY-3100-474001Job Status:Full Time. Assists in examinations and treatment of patient's care ...
Clinical Nurse Coordinator - Plastic Surgery (Full Time, Day Shift)
Leads the coordination of complex care from admission to outpatient follow up, including participation in patient clinical rounds and follow up on inpatient care. Serves as liaison between clinicians and patients and is responsible to communicate with the medical and nursing staff and leaders on the...
Epilepsy Program Manager (Full Time, Day shift)
NEURO-SCIENCE CENTER-2100-714750Job Status:Full Time. Co-leads the Epilepsy Leadership and operations meetings including a) agenda & minutes, b) reports for clinical metrics/core measures, c) actions, timeline, and responsible person. Ensures full collaboration with Research and Medical Directors fo...
RN Clinical Coordinator - Radiology (Full Time, Evening shift) - Radiology
RN Clinical Coordinator - Radiology (Full Time, Evening shift). Job Specific Duties* Coordinates & continuously monitors patient flow, supports patient throughout utilizing appropriate resources from admission, transfer or discharge & facilitates the processes in a timely manner. Responsible for pat...
Radiology Technologist - W. Bird UCC (Full Time, Day shift)
Prepares patient for examination explains procedures, transfers patient to table, positions patients and assists patient at end of procedure. WEST BIRD RADIOLOGY-2100-535721Job Status:Full Time. Provides for patient comfort and safety during examinations. Adjusts equipment, determines proper techniq...
Pediatric Adolescent Crisis Evaluator (Full Time, Evening shift)
Understanding of behavioral management for patients with mental illness and ability to provide educational and practical coping strategies for patient and families. Responsible for interventions involving psychiatric services and needs to Pediatric and Adolescent patients presenting to the Emergency...
Medical Assistant - W. Pines (Full Time, Day shift)
Serves as receptionist, conducts patient check-in, registration, collects fee for service/co-payments, and verifies referrals, insurance data, patient’s address & other pertinent information. Job Summary Assists in examinations and treatment of patient's care under the direction of the physicia...