Temporary Study Moderator - San Jose, CA

Allgemeine Angaben

Standort

US - CA - PaloAlto - HillviewAve

Land

Vereinigten Staaten von Amerika

Job Kategorien

Support Positions

Work Style

On Site

Salary range

$33.00 USD per hour

Jobbeschreibung

WORK LOCATION : Onsite location in Sunnyvale, CA

JOB STATUS : Full-time, Temporary

START DATE : 11 / 4 / 2024

END DATE : 12 / 31 / 2024

Rate : $33.00 per hour

Project Summary

The focus of this user study is to generate indoor data and collect recordings of each participant. The study moderator will guide participants through a series of tasks.

Each moderated session will last up to 90 min. Moderators are expected to interact directly with study participants using provided study protocols and managing the data collected during each session.

Moderators will report to the Project Manager and Project Coordinator. Training will be provided before the start of data collection.

Sessions occur in Los Angeles, CA, with additional support staff on-site to manage participant intake and provide technical support.

Main Responsibilities

Receive participants at work and guide them through the video study in a controlled environment

Ensure all recordings are done per project guidelines and upload the data

Have all participants complete a survey at the end of each session

Follow COVID-19 sanitization procedures after each session

Represent and promote the TELUS AI brand

Minimum Requirements

Technical / troubleshooting skills; address fundamental problems with launching apps and uploading data

Familiarity with iOS and Mac OS

Experience with data collection and data management

Experience with audio recording

Able to commit to a weekly schedule for the duration of the project

Ability to interact professionally with project participants

Experience with progress tracking and reporting, comfortable with Excel or Sheets

TELUS Values :

TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values :

We embrace change and initiate opportunity

We have a passion for growth

We believe in spirited teamwork

We have the courage to innovate

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability

TELUS Digital will never ask for any monetary deposit, credit card information, or bank account

information to complete a job application. When emailing candidates, our recruitment and sourcing teams only use email addresses that end with telusdigital.

com or telusdigital.ai. If you are unsure whether a job offer is legitimate or suspect that TELUS Digital's business name is being used for recruitment fraud, please report this immediately to our Talent Acquisition Team at TINA [email protected].

Zusätzliche Stellenbeschreibung

The focus of this user study is to generate indoor data via wearable devices and collect video recordings of each participant.

The study moderator will guide participants through a series of tasks. Each moderated session will last 90 min.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first.

TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.

We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors.

With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace.

All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Ref Number

Req 00144762