CUSTOMER SERVICE REPRESENTATIVE 1 - VARIOUS DEPARTMENTS

Join Our Team

Due to COVID-19, most of our employees are working from home. We have implemented a virtual hiring process and continue to interview candidates by phone or video conferencing, and we are onboarding new employees both onsite and remotely.

We value the safety of every member of our community.

About this Position

We are seeking Customer Service Representatives to work in two departments at our corporate office, the Agent Services department and the Client Services department.

This is a remote role, after training is completed. Training is typically 60-90 days. Remote work requires a certain level of internet speed.

The Customer Service Representative 1 works in one of these departments delivering exemplary customer service to Primerica term life policyholders and agents.

The CSR addresses verbal and written inquiries pertaining to term life insurance policies. They assist clients with questions regarding billing, policy coverage, underwriting, or contract changes.

Responsibilities & Qualifications

In addition the CSR will identify concerns, asks appropriate questions, respond to inquiries in a concise and courteous manner while documenting all research findings thoroughly.

This role will perform corrections identified during the call and forwards corrections to the appropriate party for further processing or approval when necessary.

Recognizes priority situations and understands when to notify appropriate parties.

Salary :

$28,000-32,000 based on experience

Qualifications, Skills and Abilities :

• 1 year of call center customer service experience preferred but not required
• Minimum high school diploma or GED
• Previous insurance or financial services experience is a plus
• Excellent PC skills
• Intermediate skills in Microsoft Word
• Excellent verbal and written communication skills
• Excellent customer service skills
• Attention to detail
• Ability to maintain knowledge of companys products and procedures
• Ability to communicate professionally with irate customers

Client Services department

Schedule : ? 40 hours per week working MondayFriday. Shifts are the following schedules :

• 8 : 00am - 5 : 00pm
• 8 : 15am - 5 : 15pm
• 8 : 30am - 5 : 30pm
• 9 : 00am - 6 : 00pm

Agent Services department

Schedule :

• 40 hours per week
• MondayFriday 9 : 00am - 6 : 00pm

Remote work requirements :

• Personal Computer / Laptop
• PC or MAC
• PC : Windows 10 compatible only ( Cannot be Windows 7,8,9)
• Cannot use a Chromebook
• Internet Access speed requirements :
• Upload speed 8mbps
• Download speed 15mbps

FLSA status :

This position is exempt (not eligible for over time) :

Our Benefits :

• Day one health, dental, and vision insurance
• 401(k) Plan with competitive employer match
• Vacation, sick, holiday and volunteer time off
• Life and disability insurance
• Flexible Savings Account & Health Savings Account
• Professional development
• Tuition reimbursement
• Company-sponsored social and philanthropy events

It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer.

We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.

At Primerica, we believe that diversity and inclusion are critical to our future and our mission creating a foundation for a creative workplace that leads to innovation, growth, and profitability.

Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

locationDuluth, GA Our Benefits

• Day one health, dental, and vision insurance
• 401(k) Plan with competitive employer match
• Vacation, sick, holiday and volunteer time off
• Life and disability insurance
• Flexible Savings Account & Health Savings Account
• Professional development
• Tuition reimbursement
• Company-sponsored social and philanthropy events

Primerica, Inc. (NYSE : PRI), a leading provider of financial services to middle-income families throughout the United States and Canada, has been named by Forbes to its list of American Best Insurance Companies for 2022.

Primerica ranks 6th among 25 companies included in the Term Life Insurance category.

Every day, thousands of Primerica representatives educate families on the necessity of preparing for the unexpected and protecting their loved ones through term life insurance.

Each year, that preparedness helps some of those very same families make it through the worst times of their lives after the death of a family member, said Glenn Williams, Primerica Chief Executive Officer.

For more than four decades, Primerica has remained committed to providing exemplary customer service and quality products.

We are pleased to be recognized by Forbes for our efforts, and we look forward to serving many more families in the years to come.

In order to determine which companies were best serving consumers, Forbes partnered with Statista to survey more than 16,000 customers and get their feedback on these companies' performance.

Forbes also assessed the quality of customer service, financial advice, price / performance ratio, transparency, and damage / benefit ratio through direct solicitation of information from the companies, as well as through searches of publicly available information on each of the companies.

In addition to this recognition, Primerica also appears on Forbes' lists of America's Best Employers for Diversity and Americas Best Employers for Women for 2021.

For more information on Primericas products and services, please visit .

to Forbes article.

About Primerica, Inc.

Primerica, Inc., headquartered in Duluth, GA, is a leading provider of financial services to middle-income households in the United States and Canada.

Independent licensed representatives educate Primerica clients about how to better prepare for a more secure financial future by assessing their needs and providing appropriate solutions through term life insurance, which the company underwrites, and mutual funds, annuities and other financial products, which the company distributes primarily on behalf of third parties.

Primerica insured over 5.5 million lives and had approximately 2.6 million client investment accounts at December 31, 2020.

Primerica, through its insurance company subsidiaries, was the #2 issuer of Term Life insurance coverage in North America in 2020.

Primerica stock is included in the S&P MidCap 400 and the Russell 1000 stock indices and is traded on The New York Stock Exchange under the symbol PRI.

It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer.

We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.

At Primerica, we believe that diversity and inclusion are critical to our future and our mission creating a foundation for a creative workplace that leads to innovation, growth, and profitability.

Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.