Overview
Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives and we help one another to succeed.
With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning.
It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.
Responsibilities
Process all assigned incoming Central Intake referrals. Accountable to ensure all referrals are clinically complete, efficient and accurate.
Ensure open communication to operations. Liaison between physician offices and external facilities demonstrating customer service skills while assuring clinical documentation to support home care services referrals.
Identify opportunities to further assist customer needs with home care services. Support growth of all product lines on a continuous basis.
Process all referrals received from appropriate systems, via referral programs, facsimile and phone utilizing team model.
Clinically complete referrals efficiently and accurately. Process all referrals on a timely basis utilizing proper customer service skills.
Assure communication between home care operations is timely and appropriate. Utilize tracking system to follow up on pending cases.
Problem solve with staff on any pertinent patient referral issues.
Maintain current knowledge of Medicare reimbursement criteria and insurance contracts for all at home product lines. Ensure patients are informed about their payment responsibilities.
Assure face to face completion and communication to operations.
Act as liaison to physician offices, external facilities and hospitals utilizing customer service skills while assuring clinical documentation to support home care referrals.
Receive all verbal orders for all at home orders when required. Provide information to referral sources regarding programs and services available to meet customer needs.
- Promote and maintain awareness of home care services. Remain knowledgeable in all areas of home care services and the resources available to referral sources in the community, demonstrated by consistent growth of referrals.
- Submit team productivity reports. Work with other team leaders to assist when help is needed.
- Address clinical issues with manager and staff as needed.
- Other duties and / or projects as assigned.
- Adheres to HMH's Organizational competencies and standards of behavior.
- Lifts a minimum of 20 lbs., pushes and pulls a minimum of 20 lbs. and stands a minimum of 2 hours a day.
Qualifications
Education, Knowledge, Skills and Abilities Required :
- Graduate of an RN or LPN program
- Two (2) to Four (4) Years Recent Clinical Experience
- Proficient in Google platform (Google Docs, Google Sheets, etc)
Education, Knowledge, Skills and Abilities Preferred :
- Bachelor's Degree
- Homecare Experience
Licenses and Certifications Required :
- NJ State Professional Registered Nurse License or Licensed Practical Nurse.
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Our team members are the heart of what makes us better.With a culture rooted in connection and collaboration, our employees are team members.Here, competitive benefits are just the beginning.It’s also about how we support one another and how we show up for our community.Together, we keep getting bet...