Position Title : Communications Services Analyst I
Work Location Address : Los Angeles, CA (90063)
Duration : 12 Months Contract
Position Description :
The Communications Services Analyst I (CSA I) conducts studies of operating department telecommunications services, equipment, and systems.
The CSA I will provide consulting, expediting and service provisioning coordination to meet communications operational requirements.
The CSA I usually works under the direction of the Supervising Communications Services Analyst or user agency personnel and supports the management all aspects of one or more Telecommunications projects and order processing.
The CSA I is primarily responsible for assisting County departments in planning and installing communications equipment and systems for cloud-based voice solutions, Voice over Internet Protocol (VoIP), interactive voice response, automatic call distribution, and Private Branch Exchange (PBX) telephone switching, and in securing, coordinating, and expediting related services.
CSA’s work under general supervision and must exercise skill in working with public and private sector representatives and have a thorough knowledge of telecommunications services, equipment, and systems.
Skills Required :
The Communications Service Analyst I will possess knowledge and experience in customer service; flexibility; interpersonal skills;
leadership; organizational awareness; problem solving; excellent oral and written communication skills; and be proficient in Microsoft Office software.
Skills Preferred :
Legacy telephone systems; PBX, Key systems, Cloud : Cisco Webex, Microsoft TEAMS, AWS and Cisco VoIP OnPrem.
Experience Required :
This classification requires a minimum of three (3) years of experience interacting with end user organizations in coordinating the planning, design and provisioning of voice and data telecommunications services, equipment, and systems to meet operational requirements.
Education Required :
A high school diploma or equivalent. A valid California Class C Driver License with no restrictions.
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