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Medical Customer Service Representative

VirtualVocations
Lakeland, Florida, United States
Full-time

A company is looking for a Medical Customer Service Rep to serve as a liaison between healthcare providers and patients.Key ResponsibilitiesAnswer incoming calls and emails, addressing billing inquiries and resolving complaintsProcess patient billing inquiries and facilitate resolution of discrepanciesMaintain accurate patient records while ensuring confidentiality and compliance with HIPAA regulationsRequired QualificationsHigh school diploma or equivalentPrior experience as a customer service specialist, ideally in a medical settingKnowledge of medical benefits, revenue collection, and insurance payment processesFamiliarity with third-party operating procedures and government reimbursement programsSkilled in using computers, including Microsoft Office

16 hours ago
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