Clinical Administrative Specialist

Position Summary

Under direction, provides patient care, administrative, and billing support to clinicians and administrative staff. Under guidance, provides a wide range of administrative and secretarial support to senior staff within the department.

Job Responsibilities

Registers patients within the practice management system. Completes full registration for new patients and eligibility verification for all appointments / procedures.

Resolves registration issues prior to patient appointment to ensure smooth check-in.

• Provides front desk, check-in / out coverage as needed. Greet patients, collects / confirms demographic information, documents visit details, collects & distributes registration information and notifies clinical team when patients are ready to see physician
• Assists clinicians in properly coding patient appointment types. Collects co-pays, checks out patient and schedules follow-up care.

Addresses post care issues such as insurance coverage, billing, etc. Performs reconciliation of end of day POS payments.

• Answers and screens phone calls and updates patient information as required. Provides phone coverage for busy practice.
• Scans patient documents in the EPIC system on a timely basis. Ensures all patient files are updated within the system.
• Provides billing and collection services to all assigned clinicians. Inputs charges and applies payments.
• Researches and performs collection follow-ups on patient accounts; including following up with patients and clinicians.
• Reviews regular reports for account maintenance (i.e. rejection reports, edit reports, missing charges, etc.) with appropriate follow / up.
• Meets with physicians to arrange and implement collection plans as needed, including review of account receivables.
• Identifies areas of improvement for the front desk and office flow.
• Assists in the training of new staff members on the practice’s standard of operations and policies regarding patient care and billing related activities.
• Assists in maintaining waiting areas in a neat and tidy condition
• Educates patients about the patient portal and encourages patient participation.
• Coordinates calendars and schedules appointments and meetings. Prioritizes requests for meetings and coordinates the necessary arrangements for meetings.
• Responsible for travel and conference arrangements. Organizes itinerary, makes appropriate reservations for travel and accommodations.
• Prepares and processes travel reimbursements.
• Responsible for disbursement / reimbursement activities as needed.

Education

High School Diploma

Experience

• Bachelor's degree preferred.
• Approximately 3 years of related experience providing secretarial support to senior leadership.
• Some medical billing office experience is preferred.
• Experience with computerized billing systems and third party reimbursement desired.
• Word processing skills required.
• Knowledge of medical terminology preferred.

Knowledge, Skills and Abilities

• Demonstrated proficiency with MS Office Suite and database applications.
• Demonstrated strong communication and interpersonal skills; demonstrated ability to interact with multiple constituencies and exercise "people skills".
• Demonstrated organizational skills and ability to pay close attention to detail.

Licenses and Certifications

Working Conditions / Physical Demands