Desktop Support Specialist
Apex Systems is hiring an IT Desktop Support Technician with a government client in San Antonio, TX! If interested please send your updated resume / Sec+ to Erica Mokun @ [email protected]
Job Title : IT Desktop Support Technician (Tier 1)
Location : San Antonio, TX, Onsite 100%
Shift : Must be available 1st, 2nd, and / or 3rd shift, and able to support a 24 x 7 environment.
Clearance : Candidates must be U.S. Citizens and able to obtain and / or maintain an ADP II Public Trust security clearance as a condition of employment
MUST HAVE : CompTIA Security+ CE certification is required upon submittal.
Pay Rate : $29.90 + $4.83 SCA $34.53
Responsibilities :
- First-level support of all inbound calls, generating an Incident for all new issues.
- Accurately logging, ticketing, and tracking / owning all incidents.
- First contact resolution of desktop issues or follow proper escalation procedures
- Provide accurate, timely, and professional resolution on all supported issues.
- Timely, accurate, thorough and professional follow-up on all Incidents.
- Quickly identify and escalate high-priority issues.
- Accurately triaging / assigning / escalating tickets per current processes and standards.
- Maintain dependable attendance and schedule adherence.
Skills :
- Strong critical thinking skills that facilitate expedient problem solving
- Strong communication skills
- The ability to effectively communicate technical matters to a non-technical audience
- Hardware / software maintenance skills
- Ability to multitask while staying focused in a fast-paced competitive environment
- Proficient with Microsoft Office
- Proficient with Windows 7 and Windows 10 operating system
- Knowledge of mobile devices
- Experienced in the use of remote access applications
- Able to work in a team environment
- Able to resolve technical issues within the policies and guidelines provided
- Excellent customer service skills
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