MANAGER NETWORK SERVICES

Job Overview Job Description : This is your chance to make your mark. Our AT&T Consumer Organization connects our customers to the world's most robust network by delivering broadband and fiber products with best-in-class service.

Our priorities are to serve our customers and grow our business while taking care of our communities and each other. You're the key to supporting an environment of safety, connection and world class service, positively impacting the field technicians who make up your team and the customers who rely on us.

As a Field Manager you'll have a vital role, empowering your team members to provide excellent service. You'll monitor performance, coach, train, and lead your team to success.

Here are some of the ways you'll make an impact in this role : - Plan, organize, and direct all operations with respect to installation and repair services.

• Handle or support time reporting, payroll, and on-call or vacation scheduling. - Conduct safety and quality inspections to ensure high quality and safe performance by technicians.
• Collaborate with other departments to ensure technician workloads are efficient and enable them to meet our customer commitments.
• Address and resolve customer complaints or service issues, working closely with Field Teams, Care and Sales. - Handle all discipline and make recommendations based on company policies and with the support of HR.
• Partner with the union on contractual related matters. Receives technician grievances and resolves them as appropriate.

Overall Purpose : Supervises and manages team of employees.Key Roles and Responsibilities : Excellent customer service skillsExperience working in fast paced, dynamic work anizational, problem-solving and leadership abilitiesSelf-motivated with a results-driven approachPossess a valid state driver's license and acceptable driving recordWeigh less than 275 lbs.

required for ladder safety.Knowledge or experience of network, telecommunications or data connectivity a plus but not required.

• Supervision and management of team of employees, including : leading regular huddles to discuss and direct assignments; overseeing the flow and distribution of inventory and supplies;
• working with dispatch in apportioning work orders amongst crew; ensuring allocation of work; maintaining technician work schedules;
• attendance management; maintaining and reviewing records used to supervise employees, such as work order close out narratives, key metric reports, and time entries;
• identifying potential issues and missed customer- services opportunities from prior days work; providing feedback, training, and coaching to employees;
• ensuring employees exhibit care and proper handling of hardware; evaluating and appraising employee performance; recommending promotions for high-performing employees and discipline for employees who fail to meet expectations;
• interviewing, and gauging the skill level of, potential hires and transfers; handling employee grievances consistent with the collective bargaining agreement at the step one level;

identifying and removing roadblocks to safe and efficient performance by employees; and conducting in-field safety and quality inspections to ensure employees are performing work properly and safely.

Act as single point of contact for virtually all customer escalations.Resolve customer complaints on behalf of company.May work with internal network organizations and external vendors, on the installation and testing network power equipment.

May govern emergency backup power, standard processes, preventive maintenance routines, network power reliability, and responsible for Federal, State, & Local requirements.

Education : Typically, a high school diploma, GED or equivalent related network experience; Technical degree preferred.Experience : Typically, at least 3-5 years of network related technical experience.

Supervisory : Yes.Environmental Requirements : This position may be responsible for contributing to AT&T compliance with environmental laws and regulations as applicable to its job function.

This may include, but is not limited to, work related to fuel tanks, emergency and stand- by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, linear and other construction projects, water discharge, or air emissions.

Our Lead Product Marketing role earns between $77,100 - $154,200. Not to mention all the other amazing rewards that working at AT&T offers.

Individual starting salary within this range may depend on geography, experience, expertise, and education / training. Joining our team comes with amazing perks and benefits : Medical / Dental / Vision coverage401(k) planTuition reimbursement programPaid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)Paid Parental LeavePaid Caregiver LeaveAdditional sick leave beyond what state and local law require may be available but is unprotected.

Adoption ReimbursementDisability Benefits (short term and long term)Life and Accidental Death InsuranceSupplemental benefit programs : critical illness / accident hospital indemnity / group legalEmployee Assistance Programs (EAP)Extensive employee wellness programsEmployee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phoneA career with us, a global leader in communications and technology, comes with big rewards.

As part of our team, you'll lead transformation surrounded by trailblazing industry leaders like you. You'll be empowered to go above and beyond - making a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups.

And regardless of where you're at in your career trajectory, you'll be rewarded by the impact that comes with making a difference in the lives of millions.

With AT&T, you'll be a part of something greater, do incredible things and be rewarded with a chance to change the world.

LI-OnsiteReady to join the team? Apply todayWeekly Hours : 40Time Type : RegularLocation : Dallas, TexasIt is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. Job ID R-14175 Date posted 03 / 05 / 2024