Job Description
Job Description
Ogden, UT - Freeus, LLC - Honor Alert
Freeus, a Becklar Company is an award winning wholesale provider of wearable mobile personal emergency response systems (mPERS).
We develop two-way voice mPERS that work both inside the home and away from home, offering peace of mind to seniors and their caregivers.
Our Honor Alert team specializes in providing our life-saving devices to veterans and this team has had explosive growth.
This position is full-time, Monday-Friday, 8am-5pm.
As one of the fastest growing companies in the US and a leading mobile mPERS manufacturer, Freeus is looking to add a Customer Service Representative.
In this role you will be responsible for providing excellent customer service to the VAs and our end users. You will work efficiently to process orders from the VAs in a timely manner while answering questions and supporting end users.
You will receive cross training in shipping and RMA testing and help shipping team when necessary.
In addition to a competitive salary, you will enjoy :
Medical, vision, and dental benefits
401(k) retirement plan with company match
Generous PTO
Company-paid Life and AD&D insurance
Short-term and long-term disability benefits
Other perks such as a fun culture, company events, an awesome team, and more!
What you'll be doing :
- Respond to any questions or concerns from the VAs and establish positive relationships
- Process orders from the VAs in a timely manner while maintaining accuracy
- Create sales orders in Netsuite
- Activate devices and ensure orders are processed for the day
- Create and send invoices after orders have been processed
- Assist end users in setting up their accounts, activating, and testing their devices
- Process returns, replacements, and accessories that are needed by end users
- Cross train in shipping and RMA testing
- When needed help ship out devices and account for inventory
- Test returned devices for defects
- Adapt to new processes and technology
- Assist with projects as required
- Work with other departments to maintain efficiency and find resolutions to larger technical issues
Skills we're looking for :
- High school diploma or GED Required
- Must be able to pass a drug test and background check
- Proficiency with Microsoft Office / Google Products
- Customer Service experience preferred
- Self-manage with moderate supervision
- Team player with can-do attitude
- Results-oriented, creative-problem solver; Able to meet deadlines
- Attention to detail, focus, follow-up and follow-through; methodical time management
- Maintain attention to detail while working through job duties
Freeus, a Becklar, LLC Company is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
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