Job ID :
Position : Sales / Customer Support Specialist
Location : Buffalo Grove, IL
Compensation : $65, / year + % bonus
Direct Hire with excellent compensation and Benefit Package!
About Us
We are the North American division of a leading manufacturer specializing in professional-grade hand tools.
Our commitment to quality, innovation, and efficiency makes us a top choice for professionals seeking the highest standards in tools.
Position Overview
We are looking for a Sales / Customer Support Specialist to support our Sales and Customer Service teams.
Reporting directly to the Vice President of Sales and Customer Service, this role focuses on managing data in , providing sales support, and driving process improvements.
Key Responsibilities
Management :
- Manage ongoing data within and SAP.
- Support Sales Managers in maintaining account data integrity across ERP and CRM systems.
- Build and maintain customer contact databases.
- Collaborate with IT teams to update and optimize .
- Implement CRM best practices to enhance sales processes and user adoption.
- Serve as the expert for the organization.
Sales Support :
- Provide comprehensive support to the Sales and Customer Service teams.
- Assist with sales, commission, and rebate reporting and analysis.
- Support various projects and presentation development.
- Engage with customers as an extension of the Sales and Customer Service teams.
Liaison and Training :
- Act as a liaison with the accounting team to resolve customer invoicing, payment, and rebate issues.
- Assist in training new Sales and Customer Service team members on systems, reporting, and processes.
Position Requirements
- Bachelor’s Degree or equivalent experience.
- 3-5 years of experience in sales administration, operations, or support.
- Proficiency in Microsoft Office; experience with SAP or similar ERP systems is a plus.
- Strong experience with is highly preferred.
- Excellent written and verbal communication skills.
- Strong problem-solving skills and attention to detail.
- Ability to work under pressure and meet deadlines.
- Energetic, dynamic, and customer-oriented personality.
Why Join Us?
We offer a collaborative and supportive work environment, competitive compensation, including an annual salary plus a % bonus, and the opportunity to work with a global leader in professional hand tools.
Malone Workforce Solutions is an Equal Employment Opportunity Employer
Buffalo Grove
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