The Senior Director, Patient Services Home Health & Hospice is a professional nurse manager who, with direction from the Vice President of Post-Acute Care Services, assesses service operations in relation to compliance with legal, regulatory, and professional standards and organizes indicated operational adjustments.
This position meets the regulatory requirement of employing a Director of Patient Care Services (DPCS). The Sr Director / DPCS is responsible and accountable for the operations of patient care in all areas of oversite, to include;
patient experience, personnel management, fiscal resources, performance improvement, and interdepartmental coordination / collaboration.
The Sr Director / DPCS ensures standards of care are met and that relationship with physicians and all disciplines are collegial;
working together to keep the patient and their family at the center of all decisions creating a Patients’ First environment.
This is an exempt managerial position and is required by Title XXII.
PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region.
The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services.
The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology.
For more information, visit PIHHealth.org or follow us on Facebook , Twitter , or Instagram .
Required Skills
Advanced written, verbal, and non-verbal communication in the English language
Proficiency in planning, directing, and evaluating department services
Ability to relate effectively with all levels of the clinical and administrative / financial departments
Knowledge of data processing and information systems related to a department
Knowledge of trends, innovations, technology, and reimbursement for departmental clinical and administrative planning
Knowledge of regulatory requirements (The Joint Commission, Title XXII, OSHA, etc.) on an advanced level
Intermediate to advanced computer skills
Required Experience
Current California RN license
Bachelor of Science in Nursing; Master of Science in nursing preferred.
Minimum five years’ experience in a Nursing management level position. Current CPR card and current California driver’s license and valid auto insurance.
Minimum of three years of experience within the last five years in a home health agency, primary care clinic or health facility, at least one year of which was in a supervisory or administrative capacity; or
The Sr Director / DPCS shall have sufficient background knowledge and expertise in clinical decision-making for the patient population of the home health agency to meet the needs of his or her patients, and to contribute to Quality Management review and evaluation.
Current CPR card and current California driver’s license and valid auto insurance.
Advanced written, verbal, and non-verbal communication in the English language
Proficiency in planning, directing, and evaluating department services
Ability to relate effectively with all levels of the clinical and administrative / financial departments
Knowledge of data processing and information systems related to a department
Knowledge of trends, innovations, technology, and reimbursement for departmental clinical and administrative planning
Knowledge of regulatory requirements (The Joint Commission, Title XXII, OSHA, etc.) on an advanced level
Intermediate to advanced computer skills
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