Service ManagerSunday Family Hospitality Group • San Francisco, CA, US
Service Manager
Sunday Family Hospitality Group • San Francisco, CA, US
job_description.job_card.variable_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionDevelop and maintain FOH SOPs, service manuals, and opening / closing checklists. Lead training on Toast POS workflows, including order entry, tab management, modifiers, and guest check handling. Ensure consistent execution of brand and service standards across all touchpoints. Conduct regular service evaluations and identify workflow improvements. Lead by example on the floor, maintaining composure and professionalism during service. Support and mentor FOH staff, fostering accountability and growth within the team. Conduct regular check-ins and performance feedback to promote staff development. Act as the bridge between FOH and BOH to ensure seamless communication and collaboration. Create a welcoming and professional environment for all guests. Handle guest feedback and resolve service issues promptly and gracefully. Represent the brand with warmth, attentiveness, and consistency across all interactions. Oversee the integration of digital ordering and loyalty programs through Toast POS to enhance the guest experience. Maintain up-to-date training materials, service guides, and operational documents. Oversee inventory for service supplies, uniforms, and printed materials. Support private events, tastings, and brand activations as needed. Prepare weekly operational and labor reports through Toast POS and Homebase for leadership. 1+ years of management experience in hospitality, ideally café, bakery, or restaurant settings. Proficiency with Toast POS and scheduling platforms such as Homebase (required). Strong leadership and organizational skills with attention to detail. Excellent communication and problem-solving abilities. Ability to balance structure with flexibility in dynamic environments. A genuine passion for hospitality and teamwork. Competitive salary (DOE) Health benefits and paid time off Staff meals and employee discounts Opportunities for growth within a creative, expanding hospitality group
About Us
We’re a growing hospitality group built around creativity, connection, and care. From our café and bakery concepts to full-scale restaurant operations, our spaces are designed to bring people together through thoughtful food and genuine hospitality.
We’re looking for a Service Manager to help lead front-of-house operations across our two locations — someone who thrives on creating smooth systems, building strong teams, and delivering a guest experience that feels intentional and warm.
Position Summary
The Service Manager is responsible for overseeing all aspects of front-of-house operations, including scheduling, training, daily service flow, and team leadership. This role works closely with both leadership and the kitchen team to ensure consistent execution of service standards, staff morale, and guest satisfaction.
Key Responsibilities
Operations & Scheduling
- Manage and publish weekly schedules based on labor forecasting and business needs.
- Maintain compliance with SF labor laws, meal breaks, and timekeeping policies.
- Oversee daily service logistics — floor plans, shift coverage, and operational readiness.
- Track and manage labor costs, payroll submissions, and staff availability.
- Oversee staff clock-ins and timekeeping accuracy through Toast POS and Homebase.
Service Standards & Training
Team Leadership & Culture
Guest Experience & Brand Representation
Administrative & Coordination
Qualifications
Compensation & Benefits
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Service Manager • San Francisco, CA, US
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