SR. CUSTOMER SUPPORT REP

Overview

Konica Minolta currently has an exciting opportunity for a Senior Customer Support Representative!

This position reports directly to the Area Vice President of Service and will work with clients to deliver training and other information post-installation.

Responsibilities

• Identify and schedule the necessary resources needed to properly address customer's needs.
• Create customized curriculum to properly address and train each specific customer and their unique workflow needs.
• Conduct customer training following customized lesson plans and training curriculum on office product solutions (digital systems / software, production print systems / software).
• Create, present and manage all time-lines and schedules as it relates to end user training.
• Provide summary reports about status and completion of end-user training to Branch Manager, Sales Manager or Sales Rep.
• Provide Application Specialists, local technicians and NSSG with details on product limitations as discovered during customer trainings.
• Maintain proficiency with KMBS entire digital product line for copying, faxing scanning, network printing, driver functionality for standard office printing applications.
• Support customer in-house sales presentation / demonstrations, open houses, product launches and sales rep training.
• Conduct monthly sales product training for new hires at branch locations.
• Assist Product Marketing Regional Sales Development Managers to launch new products to the sales force; conduct hands-on product training and teach sales demonstration skills.
• Create local sales marketing material for branch sales reps to utilize for prospecting.
• Support branch events with development of collateral material.

Qualifications

• 2-4 years technical sales support, customer support, client service, and / or industry experience desirable.
• Four-year college degree or equivalent experience preferred
• Prior training or teaching experience is desired.
• Certificate in education or instructional technologies is desirable, but not required.

About Us

Konica Minolta's journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world.

The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace.

The company guides and supports its clients' digital transformation through its expansive office technology portfolio, including IT Services (All Covered), intelligent information management, managed print services and industrial and commercial print solutions.

Konica Minolta has been included on CRN's MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category.

Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the Forbes 2021 America's Best-in-State employers list.

The company received Keypoint Intelligence's BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its bizhub i-Series.

Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list.

Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us online and follow Konica Minolta on Facebook, YouTube, LinkedIn and Twitter.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.