Teller

Job Description

Job Description

St. Mary's Credit Union is seeking a Full-Time Teller to join our Northborough Branch! This is an outstanding opportunity for outgoing, friendly, and enthusiastic individuals!

Summary :

Under the direction of the Member Service Manager, performs a limited variety of teller and member services to Credit Union members in conformance with established Credit Union policies and procedures.

Primary Responsibilities :

Performs any functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to the members served by the Credit Union.

Essential Functions :

1. Provides prompt and efficient member transaction processing to achieve service excellence.

2. Contributes to a positive work environment and SMCU image by maintaining courteous, respectful and effective interaction, teamwork and communication with employees and members to enhance positive behaviors and employee satisfaction.

3. Responsible for meeting or exceeding assigned sales and service goals.

4. Provides a superior member experience by actively listening and assessing the needs of the member and offering targeted solutions to these needs.

Actively cross sells and provides product guidance to members.

5. Organizes work station for daily activities, e.g., inventories cash and requests cash as may be needed; verifies cash upon receipt;

obtains necessary forms and other supplies. Verifies work accuracy through ongoing quality control.

6. Processes a variety of member transactions, e.g., deposits, withdrawals, loan payments, etc. Cashes checks within limits of established policies.

Sells money orders and teller checks.

7. Promotes and provides routine information concerning Credit Union products and services in accordance with Credit Union policies.

Responds to member inquiries and refers to Member Service Representative or Member Service Manager for further action as needed.

8. Adheres to and keeps current of compliance standards and procedures.

9. Keeps current of the various products and services offered by attending product knowledge and related training sessions.

Other Functions :

10. Performs related member services and general clerical duties as may be assigned or requested.

The above is a description of the ordinary duties of the position. It should be expected that from time to time other duties, both related and unrelated to the above, may be assigned and required.

Supervisory Scope : None.

None.

Preferred Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and / or Experience :

High School diploma or equivalent. Six to twelve months of experience as a Teller or in a customer service / cash handling position or equivalent related experience.

Good organizational and communication skills. Attention to detail required. Ability to utilize various types of office equipment, including computer terminal.

Competencies :

Adaptability : Changes behavioral style or method of approach when necessary. Responds to change with a positive attitude and willingness to learn new ways to accomplish work activities and objectives.

Accepts and uses feedback and considers alternative points of view.

Improvement and Innovation : The ability to generate novel and valuable ideas and to use the ideas to develop new or improved processes, methods, and systems.

Able to challenge, in a constructive manner, conventional approaches.

Collaboration : Develops cooperation and teamwork while participating in a group working towards solutions.

Communication : Effectively conveys and receives information, thoughts, and ideas in verbal and written form.

Service Focused : Actively seeks to meet internal and external customers’ needs in a manner that provides satisfaction for the customer while balancing SMCU’s business objectives.

Organizational Awareness : Understands how the job contributes to the accomplishment of organizational goals.

Accountability / Results Oriented : Demonstrates concern for achieving or surpassing results against an internal and external standard of excellence (Values, Service Promise, and Service Standards).

Takes responsibility and ownership for decisions and actions. Accountable for both how and what is accomplished.

Knowledge and Skill : Demonstrates the job specific knowledge to provide the appropriate quantity and quality of work in a timely and efficient manner.

Work Environment :

Usual office working conditions with absence of most disagreeable conditions and with occasional exposure to noise.

Physical Demands :

While performing the duties of this position, the individual is required to use hands, handle and feel objects, tools or controls;

reach with hands and arms; talk and hear. The individual frequently is required to stand, walk and sit. The individual is occasionally required to stoop, kneel, crouch and lift up to fifteen pounds.

Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

St. Mary’s Credit Union is an Equal Opportunity Employer, EEO / D / V.