Position Purpose
Designed to drive comp sales through consistent leadership of daily priorities in order to create a great customer and associate experience.
Ensure : leaders are visible on the sales floor at all times. Effective two-way communication takes place between management and associates.
Tasks are completed in a timely manner. Associates are happy and more productive, resulting in a great in-store experience for Associates and Customers.
Job Scope
This position coordinates the work of Customer Service Associates.
This position has no direct budgetary accountability.
Essential Functions
1) Provide positive customer service by treating customers in a courteous and knowledgeable manner in order to maximize customer satisfaction and sales.
2) Adhere to assigned work schedule in order to provide predictability in workload scheduling.
3) Follow all Company policies and procedures in order to maximize customer service, sales, and store profitability.
4) In applicable instances, unloads trucks, processes freight, stocks counters, and any other function needed to maintain salesfloor.
5) Review daily staffing
6) Review workload planning calendar
7) Evaluate recovery needs
8) Conduct recovery blitzes at 2, 4, 6 and 8
9) Monitor fitting room, selling floor and sizing recovery
10) Communicate cleanliness expectations and inspect for completion prior to sign off
11) Conduct effective hand off to incoming MOD or provide communication for opening MOD
12) Provide support to store management as requested.
Qualifications and Skills Required
High School diploma or GED
1-2 years of related experience in retail customer service
Fundamental reading and math skills
Ability to effectively communicate in English
Working Conditions
Retail store environment where extended periods of standing are required
Retail store stockroom environment subject to fluctuations in temperature
Occasional lifting and maneuvering of merchandise and displays
Frequent lifting and maneuvering of merchandise and displays
Exposure to dust and extreme temperatures while unloading trailers
Scheduled work hours may vary, to include evenings and weekends
Occasional use of ladders required
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