GENERAL SUMMARY :
Provides information to customers about company products and services. Acts as liaison between customers and the company to resolve account or service problems.
Applies job skills and company policies and procedures to complete a variety of tasks. Works on assignments that are semi-routine in nature where ability to recognize deviation from accepted practice is required.
Normally receives general instructions on routine work, detailed instructions on new assignments.
RESPONSIBILITIES / TASKS :
Provides product or service information to customers and ensures that they receive the best possible service
Maintains goodwill of customers during service period and promotes the sale of company products to existing and potential customers
Acts as customer contact regarding pricing, scheduling, and shipping
Resolves routine product or service problems to ensure customer satisfaction
Recommends corrective services to resolve customer complaints
Processes orders for Associates and handles order-related inquiries
Researches and answers Associate questions related to commissions
May be called upon to assist other departments by translating documents or assisting on calls
Performs other duties as assigned or requested
Required Skills
Knowledge of general office practices
Basic reading, writing, and arithmetic skills
Fluent in speaking, reading, and writing Chinese at a professional level (fluently in both Cantonese and Mandarin preferred)
Good verbal and written communication skills
Intermediate knowledge of PC software applications
Ability to be detail-oriented
Required Experience
1 year of previous experience in an inbound call center or other customer service job is preferred
Knowledge of general office practices
Basic reading, writing, and arithmetic skills
Fluent in speaking, reading, and writing Chinese at a professional level (fluently in both Cantonese and Mandarin preferred)
Good verbal and written communication skills
Intermediate knowledge of PC software applications
Ability to be detail-oriented
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