System Admin- Tier 1 Help Desk
Job Description
Job Description
About Farfield Systems, Inc
At Farfield we are committed to delivering trusted expertise to our government clients. As we grow, our focus is on increasing opportunities for you to grow with us while still delivering the same excellence customers have grown to expect from us.
We continually evaluate our environment to provide a place where your career is packed with opportunities to grow and you have the ability to demonstrate your passion to our customers.
We focus on building a Team where each employee is a valued member.
Farfield provides support to multiple agencies across the United States Government in many locations. That means many different opportunities to follow your career path without changing companies every few years.
Employee driven...customer focused." We build, operate and secure networks and infrastructure.
Requires a Top Secret / SCI clearance with a polygraph and U.S. Citizenship
Immediate long term position. (Monday thru Friday 10am-6pm)
Responds to internal and external IT Service Requests for IT service on both Unix and NT servers. Provides user notification of receipt of Web- or email-submitted requests.
Logs and tracks inquiries using service request management database and maintains history records and related documentation.
Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility.
Must meet contract level requirements for appropriate position (0 years of related experience plus a BS degree or 5 additional years).
In addition, position requires a minimum of 1 year of experience with background in Microsoft Office applications to include Outlook, Word, and Excel.
Experience in Ticket Management Systems like SupportIT and ServiceNow is a plus. Unix experience is not required but is a plus.
Candidate shall have appropriate certification in compliance with the requirements of the DoD 8570 Information Assurance Category IAT Level I.)
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