Safety Quality and Patient Experience Specialist II at Cleveland Clinic

Join Cleveland Clinic's Lutheran Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family.

Located near downtown Cleveland, you will enjoy its wide variety of shopping and dining, proximity to sporting events, and the option of walking or biking to work.

While enjoying the perks of being in the heart of Cleveland, you will also work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As a Safety Quality and Patient Experience Specialist II, you will direct our safety, quality, and patient experience work.

In this role, you will become part of a team that promotes high reliability and a close-knit culture. Your duties will include :

• Implementing improvement initiatives using the Cleveland Clinic Improvement Model.
• Partnering with clinical leadership to set objectives and key results.
• Coordinating with cross functional stakeholders to ensure compliance with all standards and favorable performance on safety, quality, utilization, and experience metrics.
• Participating in engraining the safety, quality, and experience requirements.

The ideal caregiver is someone who :

• Has at least 7 years of related healthcare experience.
• Can be a leader in the department.
• Has effective communication and collaboration skills.
• Has previous experience working with Joint Commission.

The caregiver selected for this position will be eligible for tuition reimbursement as part of our many offerings to invest in your health, well-being, and future.

We offer our caregivers many opportunities for professional development. The Professional Ladder Program, professional development courses through our Global Leadership & Learning Institute, and opportunities to advance into management are just a few.

At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you.

Here, you'll find that we offer : resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future.

When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

Responsibilities :

Manages performance improvement regarding SQPE with all departments providing patient care.

Acts as an accountable partner for all clinical areas within their areas of responsibility.

Understands and implements elements of performance as outlined by regulations, bylaws, and rules and regulations established by the medical staff.

Acts as the primary resource for staff to facilitate overall operations of programs.

Develop meaningful quality assurance activities with clinical leadership to establish when a deviation in standard practice has occurred.

Analyzes performance data and participates in improvement strategy development.

Acts as a consultant in educating and evaluating clinical and support department staff regarding quality management regulations and standards of care.

Supports medical staff quality assurance activities such as peer review, ongoing professional practice evaluation, and focused professional practice evaluation.

Develops and assures processes to monitor performance and identify where intervention is needed.

Incorporates regulatory and accreditation standards into improvement activities around SQPE.

Collaborates on development of required plans such as the performance improvement plan, safety plan, infection control plan, and others as required by governance.

Incorporates enterprise priorities and regulatory requirements and benchmarks ensuring alignment to one standard of care across locations.

Drives continuous improvement activity around quality, safety and patient experience priorities and coordinates improvement projects.

Facilitates dashboard reviews, data analysis and decision-making from data. Identify and address root causes to lead to sustainable improvement.

Acts as a champion for continuous improvement utilizing the Cleveland Clinic Improvement Model.

Manages improvement projects to the desired key result.

Manages stakeholder relationships, project risks and project changes.

Leads projects leveraging advanced continuous improvement and project management tools.

Research best practices within and outside the organization.

Manages change to ensure the adoption and sustainment of quality improvement.

Builds relationships with project teams, middle management, and senior sponsors.

Coach smaller improvement teams to success with their quality improvement projects at the local level.

Participates in committees and meetings necessary to drive performance in the assigned scope of the role.

Reports on medical errors and near misses, as well as corrective actions taken. Oversees the management and use of medical error information.

Applies the Cleveland Clinic cause analysis process to identify key factors that lead to failures in SQPE. Apply common cause analysis identification to safety events.

Should have experience in the primary service line supported by the role if this role is supporting an enterprise service line.

Other duties as assigned.

Language : English.

English.

Education :

Bachelor's degree in nursing, Healthcare Administration, Business, Engineering, or related field required.

Master's degree preferred.

Certifications :

Certified Patient Safety Professional (CPPS) or Certified Professional in Healthcare Quality (CPHQ) required within one year of hire.

Registered Nurse Preferred

Other preferred certifications : ?

Certified Patient Safety Professional (CPPS)?

Healthcare Accreditation Certification Program (HACP) or Certified Joint Commission Professional (CJCP) ?

Process Improvement Certification preferred : Lean, Six Sigma, etc.?

Certified in Infection Control (CIC)?

Certified Patient Experience Professional (CPXP)?

Complexity of Work :

Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision.

Supports a large specialty hospital, academic medical center, or an enterprise assignment.

Must be able to work in a stressful environment and take appropriate action.

Must represent clinical transformation in embodiment

Compensation Information :

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