The Assistant Manager models servant leadership while delivering exceptional results through others. They provide an engaging environment for restaurant teams and the guest;
while focusing on delivering operational excellence. Popeyes Assistant Managers invest their time in developing servant leaders, creating memorable experiences and administrative activities.
Essential Functions
- Develop Servant Leaders-Puts your people and restaurant first-not yourself
- Create Memorable Experiences-Creates a service experience so good the guest can't wait to come back to Popeyes
- Administration-Maintains the balance between providing a high quality employee and guest experience, and achieving financial goals
Responsibilities
- Welcomes new team members and provides them with the training needed to do their job
- Leads inspiring team huddles that motivate and inform the team
- Ensures team members receive ongoing training and coaching
- Builds the capability of the shift supervisors and prepares them for their next level
- Consistently thanks the team and celebrates success
- Actively coaches brand service behaviors-train, observe, provide feedback and celebrate
- Monitors Speed of Service to ensure delivery of guest expectations
- Ensures the restaurant is welcoming and clean
- Ensures product quality and operations standards are consistently delivered
- Partners with the Restaurant General Manager and team to create action plans to improve guest metrics
- Reviews sales and scheduling to ensure Quality, Service and Cleanliness (QSC) will be met
- Ensures accuracy of daily numbers, cash handling and HACCP Logs
- Reviews inventory efficiencies to create product orders
- Evaluates and implements cost controls
- Monitors people charts and production planning and makes necessary adjustments
- Creates and monitors schedule and manages new team members on-boarding process
- Implements action plans to address employee needs and Operational Assessments
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