IVR Application Developer
Rate : Depending on experience
Location : Okemos, MI (Hybrid)
We are looking for a Senior Application Developer to join our Customer Service Team.
The ideal candidate should have at least 5 years of experience in one or more of the following :
Web services and other cross system communication protocols and experience with integration of telephony systems to other computer systems (e.
g. SOAP, VXML SQL, XML, REST)
- Software development in an object orientated programming language; ability to design, develop and support advanced IVR applications.
- Knowledge of PBX architecture, telecommunication network services, and contact center systems.
- Working knowledge of and the ability to interpret and troubleshoot SIP based VoIP traffic, as well as the integration of dissimilar SIP telephony systems.
- Strong understanding of contact center operation, including key metrics and workforce management needs
- As well as experience with management and development of speech recognition systems and grammars
- Working Knowledge of Genesys Cloud is a plus.
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