Learn what its like to work in the Insurance industry. Farmers Insurance - Diamond Agency in North St Paul, Minnesota, is looking for a detailed and organized individual with excellent time management skills to join our team as a Full-Time Office Manager.
You will be responsible for supporting our team to ensure our office operations continue to run smoothly, conducting administrative tasks such as maintaining records, managing schedules, and providing support to other team members as needed.
Multitasking and prioritizing are essential for this role. We pride ourselves on our culture and teamwork so if this sounds like the environment for you, apply today!
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Mon-Fri Schedule
Career Growth Opportunities
Hands on Training
Evenings Off
Flexible Schedule
Work from Home
Health Insurance
Dental Insurance
Vision Insurance
Responsibilities
- Document each customer contact in eAgent.
- Immediately greet all customers, entering the office, in a friendly and helpful manner.
- Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
- Maintain knowledge of new products and services.
- Provide exceptional customer service and support.
- Be outstanding at relationship building.
- Develop and maintain client relationships.
- Obtain prospects information such as name, address, vehicle information and enter into quote sheets.
- Schedule appointments for sales staff to meet prospective customers.
- Work independently and as part of a team.
- Assess and identify the wants and needs of your customer(s) over the phone.
- Attend industry events to network and build relationships.
- Participate in regular team meetings and brainstorming sessions.
- Attend training and continuing education courses.
Requirement
- Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
- Possess an upbeat, positive and enthusiastic attitude.
- Be a great self-starter with a sense of urgency.
- Create relationships from a cold start.
- Proficiency to multi-task, follow-thru and follow-up.
- Excellent Communication / interpersonal skills.
- Professional phone etiquette.
- Excellent Spelling and Grammar skills.
- Great Customer Service Skills.
- Problem-Solving Capabilities.
- Ability to tactfully handle stressful and difficult situations.
- Ability to identify and solve problems, think critically, and make decisions quickly.
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