Staffing Resource Manager - St. Luke's Physician Group, Float Team

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured;

educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

Join St. Luke's Physician Group (SLPG) in an exciting new position as we shape the future of our offices! The Manager of the SLPG Float Team will be instrumental in helping our 350+ offices function to their fullest potential each day.

They will be responsible for understanding and evaluating staffing needs across our outpatient sites and assigning available float team medical assistant (MA) and medical receptionist (MR) staff.

This will ensure that our sites are always adequately staffed, and our patients receive the best possible care.

The role requires a proactive approach to problem-solving, excellent organizational skills, and the ability to make quick and effective decisions.

The preferred candidate should have prior experience in resource management and staffing allocation, along with strong interpersonal communication skills.

JOB DUTIES AND RESPONSIBILITIES :

Performs all leadership and managerial functions across the employee life cycle for direct reports including hiring, onboarding / orientation, performance management (in collaboration with Sr.

Practice Operations Managers), ongoing coaching, development, engagement, recognition, etc.

Develops and maintains processes and policies pertaining to the management, distribution, and oversight of SLPG Float Team resources.

Manages daily operations in a systematic manner to assure operational effectiveness, timely allocation of resources, and quality service.

Ensures operational readiness for the department (e.g., developing employee schedules, facilitating daily huddles, updating time management systems, maintaining Point of Care licensing, etc.).

Understands the relationship between staffing needs, the allocation of resources and labor productivity, and incorporates into decision making.

Develops, evaluates, and adjusts current and future staffing based upon needs and initiates adjustments as needed.

Cultivates internal and external sourcing channels for existing underutilized practice resources and external recruits, respectively.

Institutes process to acquire total performance feedback (spanning competency, skills, and behaviors) to enable Float Team coaching and performance management.

Collaborates with Primary Care and Specialty departments regarding staffing needs / plans, staff / Practice onboarding / offboard, and Float Pool team member performance.

Analyzes and delivers periodic reporting regarding Float Team utilization and internal customer satisfaction.

Performs other related duties as assigned.

PHYSICAL AND SENSORY REQUIREMENTS :

Sitting for up to six hours per day, for two hours at a time. Occasionally lift, carry or push objects up to 75 pounds.

EDUCATION :

Bachelor’s Degree in health care, business administration, or supply chain management required.

EXPERIENCE AND TRAINING :

Three or more years of relevant experience required and one or more year in a health care organization preferred. Experience in logistics and / or resource management preferred.

Experience managing others preferred.

Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer.

Additionally, you are encouraged to upload a current resume, including all work history, education, and / or certifications and licenses, if applicable.

It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!

St. Luke's University Health Network is an

Equal Opportunity Employer.