Field Service Representative - Quebec City

Field Service Representative - Quebec City

Location : , United States

Position Type : Unfixed Term

Job Function : Customer Service

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A world leader in the field of in vitro diagnostics for more than 60 years, bioMerieux provides diagnostic solutions which determine the source of disease and contamination to improve patient health and ensure consumer safety.

In North America we have more than 6,200 team members across 11 sites or subsidiaries, including Salt Lake City-based BioFire Diagnostics and one subsidiary in Montreal, Canada.

Come and join a family-owned global company with a long-term vision, and a human-centered culture.

The ideal candidate will currently reside within an hour radius of Quebec City.

Primary Purpose and Overall Objective of the Job :

Provide field technical support & service, including installation, preventive and curative maintenances, and field actions at all stages of bioMerieux instruments life cycle to secure and optimize lab operations.

Main Accountabilities :

• Perform preventive equipment maintenance and repairs as per the annual planning of the system, providing high-quality customer service experience.
• Install and de-install equipment at the customer's site.
• Inspect, test, and repair bioMerieux instruments and related equipment as per the manufacturers' specifications.
• Manage spare parts with compliance to bioMerieux processes.
• Maintain current instrument-based knowledge by studying / referring to technical manuals
• Attend training sessions (locally and globally) as planned with the National Field Service Manager.
• Collaborate with Customer Service colleagues to improve resolution rate and instrument up time.
• Commit to meeting the customers' needs for phone support and on-site response times, during and after-hours working schedule.
• Conduct business in full compliance with bioMerieux quality & regulation processes.
• Keep accurate and timely records of all service activities in CRM.
• Develop and retain business, strengthen customer relationship.
• Refer to the more senior FSRs for guidance and support as needed for demanding and complex situations
• Autonomously accomplish simple to complex accountabilities as described above.
• Support and act as a technical expert in partnership with the CS teams (Hotline, FASs, FSRs).
• Handle and resolve technical escalations from the FSRs and the Hotline.
• Contribute to special projects as assigned by the National Field Service Manager.

Typical Studies-Experience, Skills and Qualifications :

• Studies-Experience :
• Bachelor of engineering (biomedical, electronics, computer sciences, biotechnology) or equivalent with 5+ years of related experience.
• Skills and Qualifications :
• Strong communication skills in English and French required
• Customer and solution oriented.
• Organized, rigorous and autonomous.
• Good communication / presentation skills.
• Ability to handle CRM (daily functions and running reports as required).
• Ability to work independently & as a team player.
• Efficient territory and time management.
• Experience with implementing connectivity and IT solutions (connection to LIS, data management solutions, etc.).
• Self-initiative and proactive customer support

Please be aware that recruitment related scams are on the rise. Fraudulent job postings are being placed on other websites, and individuals posing as bioMerieux Talent Acquisition team members are reaching out via email or text message in an attempt to collect your personal and confidential information.

In some cases, these scammers are also conducting bogus interviews prior to extending fraudulent offers of employment. Beware of individuals reaching out using general phone numbers and non-bioMerieux email domains (i.

e. Hotmail.com, Gmail.com, Yahoo.com, etc.). If you are concerned that an interview experience or offer of employment might be a scam, please make sure you are searching for the posting on our careers site https : / / careers.

biomerieux.com / or contact us at [email protected] .

BioMerieux Inc. and its affiliates are Equal Opportunity / Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant's identity and legal authorization to work in the United States are required of all new hires.

Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal.

If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMerieux's or its affiliates' application process by contacting us via telephone at (385) 770-1132, by email at recruitment@biomerieux.

com, or by dialing 711 for access to Telecommunications Relay Services (TRS).

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