Account Manager

Consumer Fusion is the ultimate AI-powered reputation management solution, empowering businesses to shine online! We specialize in removing illegitimate negative reviews from over 60 platforms, helping businesses reclaim their reputation with over 100,000 reviews removed to date.

Our innovative solutions, combined with a passionate team, help businesses amplify their digital presence through reputation management, local SEO, and engaging social media features.

The Role

We’re seeking a driven, focused, and motivated go-getter to join our dynamic team of Account Managers and help drive the growth of our accounts.

The ideal candidate will have experience retaining and growing a book of business, providing top-tier service, and cultivating strong client relationships.

This role reports directly to the Director of Account Management, with a dotted line to the CEO.

If you’re ready to take ownership, make a real impact, and help businesses thrive in the digital space, we’d love to hear from you!

Applicants should be permanently based in Texas for consideration for this role.

Essential Duties

• Client Relationship Management : Build and nurture strong, long-term relationships with key clients, serving as the liaison between clients and our organization.
• Reputation Management : Leverage your expertise in reputation management to assess, strategize, and enhance clients’ online presence, ensuring they realize the full value of our software and services.
• Industry Knowledge : Stay up-to-date with trends and developments in digital reputation management, and local SEO.
• Account Retention : Fulfilling all responsibilities to the committed scope of work, and maintaining an appropriate cadence of communication to positively impact client retention, and prevent churn.
• Account Growth : Identify opportunities for account growth, cross-selling, and upselling of our services.
• Reporting and Analysis : Provide regular data-driven insights to clients, showcasing the impact of our services on their reputation and brand.
• Collaboration : Work closely with cross-functional teams to ensure client satisfaction and the successful execution of applicable projects.

Required Knowledge, Skills, and Abilities

• Demonstrated experience in the management of a brand’s digital reputation
• Familiarity with the following platforms is a plus :
• Google Workspace
• Microsoft Office Suite
• Salesforce
• Ability to travel as needed for company meetings, and events

Education / Experience

Minimum 2 years of client management experience; experience in digital marketing, reputation management, or the social media space is ideal

What we offer

• A stimulating workplace in a results-oriented environment
• A respectful and friendly environment that values the happiness of their employees
• Competitive compensation
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k) with Company Match
• Paid time off
3 hours ago