Service Manager
Job Description
Job Description
Summary
The Service Manager is responsible for managing the day-to-day sales, budget, operations and customer service experience for the company’s technician team.
Essential Functions
- Achieve service department sales and profitability goals.
- Respond to operational, employee, and customer issues promptly and efficiently.
- Review and process all invoices accurately and timely.
- Develop and manage service inventory policies, levels, and pricing to meet company goals for vehicles and warehouses.
- Manage seasonal fluctuations by promoting and scheduling routine maintenance.
- Propose, maintain, and administer the service technician commission plan.
- Conduct periodic ride-alongs to ensure adherence to procedures and techniques and maximize customer service.
- Lead and coach team members, providing necessary training, knowledge, and information for peak performance, continuous improvement, and a positive work environment aligned with company objectives.
- Coordinate tactical and technical training for technician and employee development.
- Adjust manpower allocation daily based on customer demand and the approved schedule.
- Address customer complaints and satisfaction issues promptly.
- Inspect trucks and enforce dress code compliance.
- Visit job sites to gather information for proposal preparation according to company guidelines.
- Perform other duties as assigned by upper management.
Qualifications :
- Bachelor's degree or a high school diploma with 10+ years of experience.
- 5+ years of experience in the HVAC / Plumbing industry.
- 3+ years of management experience.
- Proficiency in Microsoft Office.
- Strong verbal and written communication skills.
- Valid driver's license with a clean driving record (must provide current abstract).
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