Assistant General Manager - Palms Casino Resort

Assistant General Manager

Reporting to the General Manager, the Assistant General Manager role requires an exceptional leader with demonstrated success leading all aspects of hospitality operations; someone who can work both strategically and operationally. The right candidate is an inspirational leader who will serve as a "Player-coach" personally driving the innovation of the team, while training and managing others to succeed. This important position will be responsible for driving the strategy and managing the operations of Hospitality / Hotel, Retail, F&B, and Entertainment teams. The right candidate will bring forward fresh ideas, constantly demonstrate a "cando" attitude and will not accept "because that's the way we have always done it" reasoning.

Essential Functions & Responsibilities

• Inspires broad thinking and flexibly about strategic opportunities and challenges facing the resort, to meet or exceed all stated goals.
• Ensures high standards of service, cleanliness, and guest satisfaction across all areas of the resort.
• Identifies medium and long-term trends, which will shape the resort's ongoing strategy,
• Responsible for preparing, monitoring and adhering to budgets, ensuring compliance to all budget initiatives.
• Works closely with Marketing to drive maximized revenue for all areas of responsibility.
• Makes final recommendations regarding financial activities of all areas of responsibility including setting service expectations, pricing, performance frameworks (e.g. KPIs, Scorecards), and policies / procedures.
• Serves as the master of logistics, process development and deployment with a heightened understanding of what it means to deliver high-quality hospitality experiences to guests.
• Supports the General Manager in decision-making related to capital projects, renovations, and upgrades.
• Ensures that all resort operations comply with health, safety, and legal requirements, including licensing, labor laws, and fire regulations.
• Work closely with the security and safety teams to maintain a safe environment for both guests and employees.
• Ability to take on the leadership role of any department, assigned by the General Manager, with the goal of gaining the expertise and knowledge necessary to operate the integrated resort.
• Fosters a positive and collaborative work environment by promoting open communication, teamwork, and high team members morale.
• Performs other duties and projects as assigned and requested.

Required Qualifications :

Physical Demands & Work Environment :

Equal Opportunity Employer :

Palms Casino Resort provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Palms Casino Resort, its affiliates and subsidiaries, will make reasonable accommodations in compliance with applicable law.

We are committed to creating a work environment where the growth and well-being of our team members is the top priority. Join our team today!