Wireless / IoT Network Operations Manager

Location : Chapel Hill, NC (Hybrid)

Department : Network & Operations

Reports To : SVP, Product & Technology

About IotaComm

IotaComm® is a wireless communications and data analytics company specializing in Internet of Things (IoT) solutions that support health, safety, and sustainability initiatives. The company offers complete turnkey solutions and modular IoT services tailored to individual customer needs for Smart Spaces, Smart Territories, and Smart Cities. The data insights provided by IotaComm’s products enhance productivity, efficiency, and cost savings while ensuring safer and healthier environments. IotaComm also provides customization and advanced data analytics services to aid in the adoption of its subscription-based services. For more information, visit :

Role Summary

The IoT Operations Manager will lead the daily operations of IotaComm’s device ecosystem, gateways, and network operations center (NOC). You will ensure that our deployed IoT infrastructure runs with carrier-grade reliability, supporting SLAs for enterprise and service-provider customers.

This role combines technical operations, field deployment oversight, NOC monitoring, and customer support, with a mandate to drive continuous improvements in uptime, efficiency, and scalability.

Key Responsibilities :

Device & Gateway Operations

• Manage onboarding, provisioning, and lifecycle of IoT devices (sensors, trackers, smart building devices, etc.).
• Oversee dual-band LoRaWAN gateways, including firmware updates, SIM backhaul usage, and remote diagnostics.
• Establish and maintain QA, certification, and compliance processes.

NOC & Network Operations

Cross-Functional Collaboration & Customer Support

Skills and Qualifications :

Required

Preferred