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Server

IHOP
Washington, DC
Full-time

Since 1958, IHOP® has been the place where people connect over breakfast, enjoy study breaks, grab a bite before or after sporting events, and so much more.

And no matter what menu items they order, there’s one ingredient that’s always constant a smile. We’ve seen millions of smiles over the years in our restaurants, and now shared in photos across our social properties.

In fact, smiles are so much a part of our culture that we changed our logo to include one.

This is just one of the many fun and exciting changes you can expect from IHOP®. Because we know the shortest distance between two people is a smile.

IHOP Servers provides prompt, efficient, courteous service to all guests. Service includes greeting, seating, taking and serving orders, clearing dishes and resetting tables.

The Essential Duties And Responsibilities of an IHOP Server are :

  • Develop and maintain professional functional working relationships with IHOP team members and guests.
  • Execute the "Service Success Steps" per the IHOP SOP to ensure a high-quality guest experience.
  • Handle guest complaints, inquire about the quality of the dining experience, thank guests, and invite them to return.
  • Communicate guest food orders and service requests in an accurate and timely manner.
  • Memorize and apply IHOP terminology, abbreviations, methodologies, and plating and menu knowledge.
  • Comply with SOP methods in regard to guest checks and maintaining cash control.
  • Stock and rotate all needed supplies in the service areas and dining room.
  • Comply with all local and SOP health, sanitation, and safety guidelines.
  • Clear, clean, and reset tables and clean chairs, booths, and flo

after guests leave.

  • Perform all cleaning duties according to posted cleaning charts.
  • Comply with IHOP uniform and appearance standards per SOP guidelines.
  • Perform other assignments or tasks as assigned by the General Manager, Assistant Manager, or acting supervisor.

Prior experience or training is desired, but may not be required.

  • Ability to read and comprehend instructions, correspondence, and memos.
  • Ability to write guest checks and simple correspondence.
  • Ability to read and speak English well enough to understand guest checks, read instructions, and communicate with guests.
  • Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.
  • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
  • 30+ days ago
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