Implementation and Training Specialist | Tec Teach Global

Public Health Environmental Health Services (EHS) Division is hiring one (1) Program / Project Manager III position to support our division migrating to our new software system.

If you are passionate about implementing new software solutions and training staff to effectively utilize software tools, we encourage you to apply for this position.

This Term Limited Temporary (TLT) / Special Duty Assignment (SDA) position is a unique opportunity within Public Health to support implementation of software solutions developed to support the work of the EHS Division, including software that supports permitting and regulatory oversight.

The Project / Program Manager III position will provide core functions in the Continuous Improvement Team as an Implementation and Training Specialist.

This will be an 18-month assignment with potential for renewal depending on business needs and funding availability.

The responsibilities of this position include supporting the implementation of software solutions, including the implementation of the new division-wide Enterprise Permitting and Licensing software.

They will also support project management, planning, training, change management, and coordination with County Information Technology Services and vendor trainers.

Applying equity and social justice principles is a daily responsibility and foundational expectation for all County employees.

In this role, you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work.

This position is distinguished from IT classifications as it does not oversee application coding and development. This position manages the operational components of the Enterprise Permitting and Licensing software.

About the Environmental Health Services Division

Through the work of 165+ dedicated employees, the Environmental Health Services Division identifies and sustains environmental conditions that promote health equity and healthy people and communities in the County.

Our vision is healthy, safe, and vibrant communities that are free of health disparities based on race, gender or economic status.

The Division’s core values include equity and social justice, integrity, community service, collaboration, a supportive work culture, and learning from each other and the communities we serve.

Work Schedule :

Monday Friday 8 : 00am 5 : 00pm (Some of the work associated with this position will be performed through teleworking, and will report to office location and to meetings as needed.

Travel to other work locations may be necessary.)

Job Duties

• Support the implementation of a new permitting and licensing environmental health software system, ensuring effective internal and external communication, user training, and change management.
• Collaborate with the Continuous Improvement (CI) team to implement software solutions developed and / or supported by the CI team, including but not limited to SharePoint Document Libraries, grant management software solutions, Microsoft 365 based automation and management tools, DocuSign, and NeoGov.
• Apply equity and social justice principles to all aspects of the work, promoting fairness and inclusivity.
• Oversee the development and provision of training for the different new software systems and tools, including the creation and implementation of training plans, changes, enhancements, upgrades and additional future implementations including guidelines, materials and other resources.
• Provide feedback to the Continuous Improvement Manager and other appropriate staff on what is working and what is not working in the field with the software use to support QA / QC activities.
• Develop, track, and deliver internal and external communications and training about the new software implementation.
• Coordinate with Information Technology Services and vendor management to ensure seamless integration and functionality of the software systems.
• Serve as expert, and provide analysis to recommend the course of action necessary to plan support for staff using the software solutions being implemented.
• Research, develop and write decision proposals and decision packages for management, related to software implementation.
• Serve as lead and / or supervise staff conducting trainings, as needed.

Experience, Qualifications, Knowledge, Skills

• Expert in software implementation and training.
• Familiarity with SharePoint, Microsoft 365 tools, and other relevant software solutions.
• Excellent communication and interpersonal skills.
• Strong change management and coordination skills.
• Open minded, kind, and flexible.
• Knowledgeable, or ability to learn, about the field of Environmental Public Health.
• Knowledge of Environmental Health Permitting and Licensing Software Implementation.
• Knowledge and experience in adult learning, teaching, and education.

Application Process

If you are interested in pursuing this position, please follow the application instructions carefully. The following items are required to be considered for this vacancy :

• NeoGov Job Application (The responses on your job application should be thorough and complete and will be used in the screening process)
• Supplemental Questions (The responses to the supplemental questions should be thorough and complete and will be used in the screening process)
• Resume

Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and / or resumes are not accepted in lieu of a completed application.

Applications and / or Supplemental Questionnaires that state see my resume or see my personnel file are considered incomplete and will not be accepted.

Who May Apply

Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.

Anyone who meets the minimum qualifications may apply.

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