Customer Support Specialist

Inside Sales & Customer Support Specialist

Contract to Hire with conversion at 3 months

Pay $24 / hr

About the role :

The Inside Sales and Customer Support Specialist coordinates administrative services through several platforms of business delivering exceptional customer service with every interaction.

They are also responsible for driving sales with house accounts assigned to them. This role will be responsible for excellent and timely customer care as well as building and maintaining strong relationships with clients and providing appropriate solutions as needed.

As the Inside Sales and Customer Support Specialist, you will be responsible for :

• Assisting External Sales and e-Commerce Teams : Supporting the U.S. Sales Team and e- Commerce Team in meeting and exceeding monthly, quarterly, and annual sales targets.
• Inside Sales : Meeting sales goals with your own accounts as assigned.
• Professional Representation : Representing our client with the highest level of professionalism through phone and email interactions with spa and retail personnel.
• Order Management : Accurately entering all sales orders into Acumatica in a timely manner, adhering to company policies and procedures.
• Customer Account Support : Providing outstanding customer service by assisting Account

Executives in promptly responding to customer account inquiries.

• New Account Setup : Facilitating new account setup with Account Executives, ensuring all required documentation is collected and accurately filed in Acumatica.
• Product Knowledge : Staying current with our client product education and providing knowledgeable answers to customer inquiries via phone and email.
• Upselling Opportunities : Developing a thorough understanding of our client's products, protocols, and monthly promotions to communicate effectively and identify upselling opportunities.
• Customer Inquiry Resolution : Resolving customer inquiries through phone, email, and social media platforms, going the extra mile to engage and satisfy customers.
• Customer Service Excellence : Collaborating with the National Customer Support Manager to maintain and deliver excellent customer service standards, ensuring customer satisfaction is achieved professionally and promptly.
• Attention to Detail and Follow-Up : Demonstrating strong attention to detail and follow-up skills to ensure accurate and timely completion of tasks.
• Administrative Support : Providing occasional administrative support for the office as needed.

We want you to have :

• 1+ year of experience in a customer service role or inside sales role.
• High school diploma or equivalent.
• Excellent interpersonal skills with the ability to build rapport and establish trust with customers.
• Ability to work independently as well as collaboratively in a team environment
• Strong attention to detail and accurate data entry skills.
• Strong multitasking and prioritization skills.
• Tech-savvy with the ability to quickly learn and adapt to new technologies.
• Excellent communication skills, both written and verbal.
• Ability to follow through and ensure completion of tasks.
• Flexibility and ability to switch gears seamlessly.
• Drive to set and achieve targeted goals.
• Commitment to continuous learning and professional growth.
18 hours ago