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Desktop Support Specialist

Desktop Support Specialist

Merge ITIndianapolis, IN, US
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Base pay range

$23.00 / hr - $25.00 / hr

Our enterprise-level client is seeking to add a Desktop Support Specialist to the team in Indianapolis, IN. Please see below for full details.

Job Notes :

  • 6-month contract / extensions and perm conversion are possible, but not guaranteed.
  • Onsite in Indianapolis, IN 46052
  • Drug & Background required.
  • Onsite in a Manufacturing environment.

Pay Rate = $23-25 w2 per hour plus benefits

From the client : This will be a full-time TechBar role. This job is similar to an IT retail environment like Geek Squad or an Apple Store. Job duties include : hardware repair, software installation, device imaging, and IMAC activities.

Position Overview :

We are seeking a reliable and customer-focused Desktop Support Specialist to provide onsite support at a one-person site, backed by a remote team of 25+ peers for collaboration and training. The role includes handling day-to-day IT support needs in a Windows environment, with a strong focus on hardware replacement, device imaging, and user support.

Key Responsibilities :

  • Reimage and deploy PCs as part of refresh or break / fix processes
  • Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals
  • Support users with Office 365 applications and Windows OS issues
  • Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools
  • Collaborate remotely with team members across other locations to resolve complex issues
  • Perform basic hands-and-feet network support : check switch power status, create console sessions as directed
  • Ensure timely and professional communication with end users and team leads

    • Technical Environment & Minimum Requirements :

  • Proven hands-on experience with Office 365 at the deskside level
  • Basic knowledge of device imaging, reimaging, and PC deployment best practices
  • Excellent problem-solving and customer service skills

    • Nice to Have :

  • Experience using ServiceNow or similar ticketing systems
  • Familiarity with Windows Autopilot deployments
  • Hands-and-feet network support (switch checks, console sessions)

    • Certifications :

  • Certifications such as A+, MCP, or ITIL are a plus but not required

    • Why Work with Merge IT?

    We don't just connect people with jobs, we connect top IT talent with game-changing opportunities at some of the biggest names in tech, finance, healthcare, and more. Our team is passionate about helping you land the role that propels your career forward.

    Let's Stay Connected

    Want insider access to hot jobs, career tips, and industry trends? Follow us @MergeITLLC on Instagram, Facebook, and Twitter, or check us out here : https : / / compiled.social / MergeITLLC. You'll be the first to know when that perfect role opens up.

    Be You. With Us.

    Merge IT is an equal opportunity employer. We value diversity in all forms and are committed to creating a workplace where everyone can thrive. All employment is subject to verification of eligibility to work in the U.S. per federal law.

    Your next opportunity starts here. Let's make it happen.

    Seniority level

  • Associate

    • Employment type

  • Contract

    • Job function

  • Information Technology

    • Industries

  • IT Services and IT Consulting

    • Referrals increase your chances of interviewing at Merge IT by 2x

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    Desktop Support • Indianapolis, IN, US