The Kitchen Manager is responsible for overseeing the restaurant’s Back of House (BOH) operations. Their top priority is delivering fresh, fast, and safe food to exceed Guests' Expectations! This leader will ensure all food safety practices are implemented in accordance with NYC, state and federal guidelines.
He / she consistently demonstrates our core values, embraces the Chick-fil-A culture, has a passion for people and serving others, has strong character, takes initiative and works with a sense of urgency at all times.
Keeps team members accountable for each component of Operational Excellence and protects our core values by being a champion of culture and growth within the restaurant.
Responsibilities :
- Lead and participate operationally in day-to-day activities in high-volume, fast-paced Restaurant while adhering to Chick-fil-A standards and systems
- Acts as a role model and leader in the kitchen, setting a tone for teamwork
- Works alongside Team Members in all areas of the kitchen, ensuring speed and accuracy, while maintaining food quality and safety.
Provides coaching and feedback in a way that is constructive and positive and in line with restaurant goals.
- Manage the assignments for all kitchen stations, including fries, breading, assembling, boards, and food prep
- Point of accountability for Food Safety, Food Quality, and Cleanliness for the restaurant, reviewing key metrics in this area, adhering to strict checklists / procedures, using standard tools, and always working towards continuous improvement.
- Point of accountability for audits and follow up items to maintain the highest scores. Work with leaders and team members to ensure standards are always met.
- Point of accountability for Kitchen operations and its equipment, overseeing shift leaders and team members in their daily tasks and working alongside them to make them better.
- Complete required daily, weekly and monthly checklists
- Assign weekly positions of BOH team members
- Ensure the kitchen is neat, clean and orderly at all times
- Is in constant communication with other restaurant leaders outside of the kitchen - working toward common restaurant goals and enabling each other's success.
- Assist in training of new hires
- Ability to manage Team Member behavioral and performance issues
- Ability to work in a team environment with shared ownership and responsibility
- Adhere to Chick-fil-A rules and dress code at all times
- Other duties as assigned
Availability
- This is a 40+ hour / week salaried position.
- Must be willing to work Saturdays (fully available, fully operational).
- Must be able to work assigned open and closing shifts, Monday-Saturday.
- Holidays are required, except for Thanksgiving Day, Christmas Day, and New Year’s Day.
Certifications
Must complete Food Handler training and Food Manager Serv Safe certifications.
Qualifications :
- Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.
- Able to work on your feet for several hours at a time
- Ability to lift up to 50 lbs
- Consistent, reliable, with ability to multitask in a fast-paced setting
- Dedication to cleanliness and completion of kitchen tasks
- Strong commitment to superior customer service
- Excellent interpersonal and conflict resolution skills
- Cheerful, Positive Attitude and Values Teamwork
- Smiles and able to maintain eye contact
- Ability to use computer, tablet, and group communication apps Benefits :
- Bonus Pay
- Bonus Pay
- Subsidized health, dental and vision insurance
- Closed Every Sunday
- Paid time off
- Employee discounts
- Leadership Development
- Scholarship and Educational Assistance Opportunities
Chick-fil-A Gateway Center is excited to hire team members that are passionate about joining a positive, people-focused environment! Working at a Chick-fil-A® restaurant is more than a job it’s an opportunity to grow your skills and contribute to a supportive, enthusiastic workplace.
Like most Chick-fil-A restaurants, this location is owned and operated by an independent, franchised Operator who invests in the future of Team Members and enthusiastically gives back to the community.
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