Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.
Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.
Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.
Job Description
Internship Program Overview
At ServiceNow, we’re looking for students who want to learn, grow, and take a giant step early in their careers, all while making a giant impact.
We offer 12-week summer internship opportunities across various business functions.
Interns will participate in executive speaker series, career development workshops, philanthropic efforts, and team-building activities.
Additionally, interns will have access to online learnings and a dedicated summer coach to further grow their careers with us.
If you want to make work, work better, we want you.
Team Overview
We’re not yesterday’s IT department, we're ServiceNow Security Organization. The world around us keeps changing and so do we.
We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.
We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century.
What you get to do in this role :
- Represent SSO in Security Incidents, Tasks, Issues, questions & Calls related to Security & Privacy
- Customer Outreach Communication on Security & escalation handling
- Support Penetration Test initialization & follow-up / escalations
- Coordination & support for security related PRBs
- End of Life & Patching Program
- Support and facilitate the successful workflow / triage of security related incidents / tasks by interacting with the various security teams and other ServiceNow teams as needed.
- Process Acceptable Use Policy Violations
- Clone Library support
- Training, support & enablement to Tech Support / SAM Teams
Qualifications
To be successful in this role you have :
- Currently enrolled in an accredited university as a full time student, pursuing a Master’s degree in computer science or related discipline with an expected graduation date no earlier than December 2025
- General understanding of Cloud Service Providers.
- Excellent presentation and communication skills (i.e. strong customer-facing skills)
- Prior RFP and Contract review experience is a plus.
- General understanding of ITIL and ITSM.
- General understanding of Cloud Operations is desired.
- Desired Industry Certifications : CISSP, CISM, CSSP, CEH or equivalent
- Hands-on Security Incident Handling and remediation experience is desired.
- General knowledge in internet security protocols and technologies.
- General knowledge of Threat analysis and enterprise cyber defense techniques
- Understanding of Security Operations.
- Ability to articulate complex issues to peers, executives and customers.
- Strong interpersonal skills.
- Self-motivated and driven; ability to perform and excel with little supervision.
- Excellent collaborator and teammate; ability to foster and feed off of coworkers.
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