CLIENT SERVICE MANAGER SMART BUILDINGS - LEVEL II

Client Service Manager Smart Buildings - Level II

• Norcross, United States of America
• Customer Services
• 302524

Smart Infrastructure

Job Description

Client Service Manager Smart Buildings - Level II

Join our team! Recognized by Fortune as Worlds Most Admired Companies 2020

Our Culture :

At Siemens, we live and foster an ownership culture, in which every employee takes personal responsibility for our company's success.

We trust and empower our leaders to act as owners, direct their teams, and innovate to succeed. We communicate openly and honestly to learn from our failures and celebrate our successes.

We recognize individual and team achievements frequently. We invest in our team members, offering a wide variety of internal and external development opportunities.

Come meet our SE Zone team! What you will do for Siemens Smart Infrastructure :

Our Smart Buildings help to create efficient, safe, responsive, and responsible environments. Our aim isnt just about improving buildings;

its about creating perfect places that improve peoples lives. This position manages a portfolio of service agreements and is responsible for profit and loss.

The right candidate will drive the delivery of service agreements, ensuring financial performance and customer satisfaction by working directly with the customer to develop trusted-advisor relationships and recommend services and solutions.

Responsibilities :

Balance time between on-site customer interactions and back-office responsibilities.

Develop account strategies to achieve the customers business goals, leveraging the companys entire service and product portfolio.

Identify customer needs and make prioritized recommendations for service agreement adds, upgrades, and escalations.

Participate in the development of a master schedule to deliver service for all customers in the service area.

Lead quality assurance activities that will support service agreement renewals.

Qualifications :

• Experience in building technology industry; 3+ years preferred
• Experience in demand side energy services or Certified Energy Manager preferred
• Excellent organizational and interpersonal skills
• Experience with engineering HVAC, Building Automation, Fire Alarm, or Security systems
• Proficient in Microsoft Office and business software systems
• Good verbal and written communication skills in English
• Qualified applicants must be legally authorized for employment in the United States

Benefits :

• Competitive salary based on qualifications
• Health, dental, and vision plans with options
• Matching 401(k)
• Competitive paid time off plan, holidays, and floating holidays
• Paid parental leave
• Company cell phone and laptop
• Extensive product training and professional career development
• Education and tuition reimbursement programs available
• Overtime, on-call pay, and company uniform and vehicle for eligible positions

Where permitted by applicable law, Siemens may require employees to be fully vaccinated against COVID-19 based on job requirements, and in accordance with an accommodation based on legally protected reasons

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, marital status, family responsibilities, pregnancy, genetic information, domestic partner status, disability, weight, height or AIDS / HIV status, protected veteran or military status, other categories protected by federal, state, or local law, and regardless of whether the qualified applicants are individuals with disabilities.

Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization.

LI-GEP

Organization : Smart Infrastructure

Company : Siemens Industry, Inc.

Experience Level : Mid-level Professional

Job Type : Full-time

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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