Patient Financial Services Specialist

Job Description

Job Description

Salary : $21- $29.50 Hourly / DOE

About AmeriPharma

AmeriPharma is a rapidly growing healthcare company where you will have the opportunity to contribute to our joint success on a daily basis.

We value new ideas, creativity, and productivity. We like people who are passionate about their roles and people who like to grow and change as the company evolves.

AmeriPharma’s Benefits

• Full benefits package including medical, dental, vision, life that fits your lifestyle and goals
• Great pay and general compensation structures
• Employee assistance program to assist with mental health, legal questions, financial counseling etc.
• Comprehensive PTO and sick leave options
• 401k program
• Plenty of opportunities for growth and advancement
• Company sponsored outings and team-building events
• Casual Fridays

Job Summary

As a Financial Assistance Coordinator at AmeriPharma, you will play a vital role in ensuring patients have access to their prescribed medications by finding tailored solutions to minimize their out-of-pocket expenses.

This role requires a strong understanding of major medical and pharmacy billing, particularly in the context of the Medicare Part D program.

Your mission will be to assist patients in obtaining their medications in a timely and cost-effective manner while adhering to compliance guidelines.

Schedule Details

• In-Person (Orange, CA)
• Monday-Friday 8 : 30am-5 : 00pm

Duties and Responsibilities

Facilitate copay assistance enrollment with patients, foundations, prescriber office’s, and other departments as

needed.

• Tracking foundation fund availability and enrolling in a timely manner.
• Communicate with patients on available copay assistance programs and status changes.
• Reports patients refusing to pay copays or provide financial documentation for copay assistance enrollment to

the Financial Assistance Supervisor

• Reports patients who do not wish to proceed to Financial Assistance Supervisor
• Must have the ability to project forward future copayments for each account
• Must be cross trained on both Medical Copayment Plans and Pharmacy Copayment Plans.
• Other Duties as assigned

Required Qualifications

Patient-Centric Approach : Be obsessed with the customer and provide personalized support to address each

patient's unique financial challenges.

• Detailed Analysis : Identify and analyze patient information to determine the best financial assistance solutions.
• Billing Expertise : Possess a deep knowledge of major medical and pharmacy billing, especially Medicare Part D

program design.

Copay Programs and Foundations : Familiarity with copay assistance programs and foundation support for

patients.

• Critical Thinking : Find creative solutions to help patients access their prescribed medications.
• Efficiency : Efficiently manage your time and prioritize cases for maximum impact.
• Team Collaboration : Work both independently and collaboratively with intra and inter-departmental teams to

ensure seamless patient care.

• Specialty Experience : Prior experience in a Specialty, Specialty Home Infusion pharmacy, or similar setting is essential
• Therapeutic Knowledge : Prior experience with IG, Oncology therapies, and billing is highly preferred.
• Adaptability : Embrace new knowledge of major medical and pharmacy billing
• Multitasking : Ability to Mutlitask in a face paced, constant changing environment

Education and Experience Requirements

Bachelor’s degree or equivalent experience in a related field

Preferred Qualifications

• Prior experience with medical record software
• Previous experience as a Patient Access Coordinator or Financial Assistance Coordinator highly preferred
• Proficient knowledge with copay assistance programs and foundation support
• Excellent communication and interpersonal skills
• Ability to work under pressure and prioritize effectively.
• A proactive problem solver with a customer-centric mindset
• Highly organized and detail-oriented
• Proficient in Microsoft Office Suite & Google Applications (Gmail, Google Chat, Google Drive, Calendar, Docs,

Sheets)

Strong computer skills : ability to learn new systems quickly

AmeriPharma’s Mission Statement

Our goal is to achieve superior clinical and economic outcomes while maintaining the utmost compassion and care for our patients.

It is our joint and individual responsibility daily to demonstrate to outpatients, prescribers, colleagues, and others that We Care!

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is continuously required to sit and talk or hear.

The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms;

and stoop, kneel, crouch or crawl. The employee must regularly lift and / or move up to 20 pounds and occasionally lift / or move up to 30 pounds.

Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to adjust focus.

The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

The duties and responsibilities of this position are subject to change and other duties may be assigned or removed at any time.

AmeriPharma values diversity in its workforce and is proud to be an AAP / EEO employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, age, protected veteran status, or on the basis of disability or any other legally protected class.