Shift Leaders consistently keep our brand promises, help inspire teams and deliver great results. They understand the importance of providing and engaging environment for restaurant teams and the guest.
A Shift Leader helps the shift run smoothly by taking care of their restaurant teams and guests and delivering operational excellence.
Essential Functions
- Develop Servant Leaders-Puts your people and restaurant first-not yourself
- Create Memorable Experiences-Creates a service experience so good the guest can't wait to come back to Popeyes
- Administration-Maintains the balance between providing a high quality employee and guest experience, and achieving financial goals
Responsibilities
- Coaches, trains and develops team members around processes and procedures at each station
- Actively participates in team huddles offering great ideas
- Consistently thanks the team and celebrates success
- Serves as a role model and coaches Brand service behaviors
- Fixes bottlenecks, calls chicken drops and monitors Speed of Service
- Makes sure the restaurant is welcoming and clean
- Spends time with the guests in the dining room doing table touches throughout the shift
- Supports the team to resolve guest concerns quickly
- Ensures product quality and all standards are met on their shift
- Provides ideas to the restaurant General Manager to improve guest metrics and feedback
- Leads each shift by delegating duties, assigning tasks, and following up with all team members
- Must be proficient in each are of the restaurant to assist when necessary
- Uses shift tools and routines to ensure Quality, Service and Cleanliness Standards (QSC) are met
- Ensures accuracy of inventory and waste tracking
- Reviews and approves invoices and inter-store transfers (ISTs)
- Checks people charts and production planning and makes necessary adjustments
- Follows through with action plans for Employee Engagement, Voice of the Guest and Operational Assessments during the shift
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Shift Leader
Helps staff resolve on-the-job challenges; Tracks and impacts daily costs and revenues, including labor, food cost, guest satisfaction, and sales; Balances the cash drawer at the end of the shift; Coordinates with suppliers as they deliver food product orders; Ensures client satisfaction and gracefu...
Shift Leader
Do you want to be known as a team leader who ensures customers receive a world class service experience? Can you put together the winning team? As an Hourly Shift Leader, you will lead a restaurant team in a fun, flexible work environment. Many Hourly Shift Leaders have gone on to become General Man...
Shift Leader
Helps staff resolve on-the-job challenges; Tracks and impacts daily costs and revenues, including labor, food cost, guest satisfaction, and sales; Balances the cash drawer at the end of the shift; Coordinates with suppliers as they deliver food product orders; Ensures client satisfaction and gracefu...
Shift Leader
Do you want to be known as a team leader who ensures customers receive a world class service experience? Can you put together the winning team? As an Hourly Shift Leader, you will lead a restaurant team in a fun, flexible work environment. Many Hourly Shift Leaders have gone on to become General Man...
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Pizza Hut® Shift Leader - Do you want to shift your career into a higher gear? Your Opportunity, Your Future, Your Career, Great Pay and Benefits!. If you are ready to take the next step in your career, our Shift Leader position is the right one for you. The Shift Leader training program will develo...
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