Associate Manager, Crew Sales Operations

About the Role

The role will manage the overall operations of the Crew sales environment ensuring that all systems, process, sales functions are supported.

The person in this position will support the Site Operations Crew Work Manager with operations and general administrative initiatives to support the Crew Sales team.

You’ll Make a Difference By

• Supporting Senior Director Crew, Crew Sales Team, and Site Operations team with all requests / tasks
• Managing and QA catalog set-up for pre-season and in-season products.
• Troubleshooting and resolving on-site product information issues using catalog management tools and systems.
• Managing the customization template process with Cloudinary, from creation to upload, and participate in new customization initiatives.
• Utilizing project management software to streamline and track product and site updates, coordinating and communicating with appropriate stakeholders and cross-functional team members.
• Managing stakeholder communication across multiple business lines on operational milestones, process changes, and escalations.
• Managing and executing administrative tasks to support the sales team.
• Helping with other projects related to the website operations as needed.
• Providing product information and recommendations to customers, upon request.
• Managing Program Import Uploads and Account Administrative tasks, customer specific catalog adjustments and changes.
• Generating customer or territory specific reporting, through Billtrust, Cognos, Znode, SalesForce and Tableau.
• Supporting geographical, industry and season specific marketing emails to help create Sales Calendar.
• Ensuring high levels of customer satisfaction through excellent sales service.
• Maintaining and directing emails that come through Crew Sales mailbox.
• Helping customers troubleshoot basic portal errors and generate escalation within IT and Crew team.
• Generating pointed marketing items detailing new additions to the site and what will be removed.
• Acting as liaison between embroidery team and customer for embroidery approvals.
• Managing weekly orders to inform customers on lead time, or delay for embroidery or product availability.
• Additional responsibilities and duties may be assigned at any time.

About You

• Experience with Salesforce Commerce Cloud.
• Strong skills in Microsoft Office Suite (Word, PowerPoint, Outlook, Excel); sales CRM experience preferred.
• Exceptional communication abilities, including active listening.
• Problem-solving orientation and strategic thinking with adaptability to a growing business.
• Strong organizational skills.
• Able to multitask, prioritize, and manage time efficiently.
• Ability to handle multi-faceted projects with strong follow through.
• Positive attitude and the ability to work well individually as well as within a team.
• Commitment to quality, motivated self-starter with strong ownership of work
• Excellent verbal and written communication skills
• Ability to work in a fast paced, team-oriented environment.
• Maintain composure and professionalism under pressure while meeting multiple and sometimes competing deadlines.

Physical Demands / Working Conditions (Time spent standing, sitting, bending, lifting) :

• Regularly required to stand, walk, talk and hear
• Frequently required to use hand to finger, handle or feel objects, reach with hands and arms
• Visions requirements : close vision, distant vision and ability to adjust and focus

About Ariat

Ariat is an innovative, outdoor global brand with roots in equestrian performance. We develop high-quality footwear and apparel for people who ride, work, and play outdoors, and care about performance, quality, comfort, and style.

The salary range for this position is $75,000 - $78,000 per year.

The salary is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data for geographic locations.

Ariat in good faith believes that this posted compensation range is accurate for this role at this location at the time of this posting.

This range may be modified in the future.

Ariat’s holistic benefits package for full-time team members includes (but is not limited to) :

• Medical, dental, vision, and life insurance options
• Expanded wellness and mental health benefits
• Paid time off (PTO), paid holidays, and paid volunteer days
• 401(k) with company match
• Bonus incentive plans
• Team member discount on Ariat merchandise

Note : Availability of benefits may be subject to location & employment type and may have certain eligibility requirements.

Ariat reserves the right to alter these benefits in whole or in part at any time without advance notice.

Ariat will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local laws.

Ariat is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis protected under federal, state, or local law.

Ariat is committed to providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, email [email protected].

Please see our Employment Candidate Privacy Policy at www.ariat.com / careers to learn more about how we collect, use, retain and disclose Personal Information.

Please note that Ariat does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Agreement, Ariat will not consider or agree to payment of any referral compensation or recruiter / agency placement fee.

In the event a recruiter or agency submits a resume or candidate without a previously signed Agreement, Ariat explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

Any unsolicited resumes, including those submitted directly to hiring managers, are deemed to be the property of Ariat.