Business Support Vice President JPMorgan Chase

Job Highlights

For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.

Title

Business Support Vice President

Type

Full Time

Experience

Business Support

Function

Business Support Management

Location

Chicago, IL, United States

Company

JPMorgan Chase

Company Profile

JPMorgan Chase is one of the oldest financial institutions. It offers innovative financial solutions to millions of consumers, small businesses, and many of the world’s most prominent corporate, institutional, and government clients.

Job Profile

The company is recruiting a Business Support Vice President who will play a driving role in managing and executing Global Banking expense processing topics including but not limited to the optimization and delivery of a streamlined Sponsorship & Donation program, Firmwide Travel & Expense (T&E) Policy, Gifts & Business Hospitality, navigation of the various expense and invoicing tools, and fulfillment of appropriate policies, procedures, etc.

Education Level

Bachelor’s Degree (or equitable experience)

Work Experience

Possess work-related experience (a plus)

Duties / Responsibilities

• Be familiar with all processes / sub-processes that impact EPT, identify and implement process improvement opportunities, and elevate issues or concerns to the relevant owners to navigate to appropriate solutions.
• Be the lead advocate for EPT topics to the business, providing ongoing messaging about the team’s services and how to engage with our team.
• Be the primary point of contact for Business Support Associates / Administrative Assistant Managers, Administrative Professionals, Expense Processing Team, Client Engagement, and other stakeholders throughout the business for EPT-related inquiries.
• Define business requirements and drive the build of tools designed to help facilitate EPT-related work.
• Develop strong relationships with Subject Matter Experts across various domains (e.g., Anti-Corruption Compliance, Global Supplier Services, Controls, etc.

to triage issues, concerns, and escalations, and to navigate process updates and improvements.

Ensure that the appropriate controls are defined and being applied and escalate issues to key partners as needed for further reinforcement.

Understand the various tools utilized by EPT or their stakeholders; help produce relevant training materials / guides.

• Execute and guide various transformation-related efforts about the evolution of the Expense Processing Team.
• Lead and or facilitate various EPT-related focus groups such as the Commercial Bank (CB) Sponsorship & Donation Champions.
• Participate in / contribute to firm-wide EPT-related groups such as the Firmwide Expense Policy Workgroup, the Firm-wide Sponsorship & Donation Network, etc.
• Produce, update, and deliver training or refreshers on EPT-related topics as outlined above. This would include the use of existing materials or through production of new materials as appropriate.

Preferred Qualifications

• Master’s Degree (or equitable experience).
• Prior experience navigating Ariba or other Invoice submission applications.
• Prior experience navigating Travel & Entertainment expense policies and Concur.
• Proven leadership potential, with a track record of influencing and motivating teams.

Skills / Knowledge / Abilities

• Control orientation with a focus on enforcing a dynamic control / compliance environment and mitigating risks in business processes.
• Highly adaptive to integrating and using new technologies to improve business operations.
• Highly proficient in analytical capabilities with a keen ability to deep dive into data and convey the story in a simple, understandable, and compelling manner.
• Proactive mindset with the ability to take initiative and drive results independently.
• Proficiency in Microsoft Office Suite and other relevant applications (e.g., high skills in MS Excel and PowerPoint as well as SharePoint).
• Strong natural leader and role model with exceptional communication, interpersonal, and presentation skills, with the ability to influence decisions and provide clear messaging across all organizational levels.

Benefits / Perks

The company offers benefits that include comprehensive healthcare coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching, and more.

Employer’s Statement

JPMorgan Chase is an Equal Opportunity Employer. The company considers all qualified applicant regardless of their race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

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