The Director of Risk Management is responsible for developing, implementing, and training our clients on comprehensive risk management programs to ensure the safety of temporary employees and clients.
This role oversees the adherence of all branches to the risk management framework, collaborates with legal teams on cases, and manages claims investigations and resolutions.
Duties and Responsibilities :
- Manage the investigation, negotiation, and resolution of claims in accordance with policy provisions, best practices, and jurisdictional requirements.
- Promote a safe and healthy work environment, aiming to prevent and minimize work injury costs.
- Assist in injury prevention, conduct accident investigations, and oversee claim activity management and monitoring.
- Collaborate with injured workers, medical providers, third-party administrators (TPAs), defense counsel, vocational counselors, nurse case managers, and private investigators.
- Monitor and oversee claims activity, ensuring carriers and TPAs follow appropriate and efficient claim adjudication processes.
- Analyze case information to determine appropriate responses based on collected data.
- Act as a safety officer, overseeing a compliant safety program and serving as a liaison with regulatory agencies like OSHA.
- Review and assess risk management policies and protocols through thorough risk analysis, making recommendations for enhancements.
- Provide leadership and support to the workers' compensation team, ensuring compliance with legal requirements, claims procedures, and company standards.
- Perform additional duties and responsibilities as assigned.
Qualification Requirements :
- Bachelor's degree in Business Administration, Risk Management, Human Resources Management, Employment Law, or a related field, or equivalent experience.
- Professional certifications such as Associate in Risk Management (ARM), Certified Risk Manager, Certified Safety Professional (CSP), or OSHA certifications are advantageous.
- Minimum of 10 years of experience in risk management, insurance, or claims management.
- Strong knowledge of risk management practices, safety standards, insurance regulations, and hazardous materials management.
- Familiarity with legal aspects of contracts, small claims court procedures, and lawsuit processes.
- Understanding of human resources laws related to workers' compensation and employee leave, as well as state and federal legislation.
- Knowledge of OSHA and hazardous materials (HAZMAT) laws and regulations.
- Proficiency in database management and accounting software.
- Excellent analytical, organizational, written, and verbal communication skills.
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