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IT Support Specialist - Information Systems Technician I - Technical Services

IT Support Specialist - Information Systems Technician I - Technical Services

Illinois Secretary of StateSpringfield, IL, US
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Office of the Illinois Secretary of State Alexi Giannoulias Job Title :

  • Information Systems Technician I  Division :      Technical Services Union :           IFT Location :     2701 S.

Dirksen Pkwy, Springfield, IL – Sangamon County Salary :

  • $4,865.00 monthly, commensurate with experience  Attention :        Applicants must be authorized to work in the United States; the Office of the Secretary of State will not complete certification and / or sponsorship requests .

    • Overview :

  • Performs complicated technical functions and administrative work installing, evaluating and maintaining physical configuration of hardware and software, for large-scale networks.     Duties and Responsibilities : May participate with the resolution of issues escalated from Tier 1 support staff, working directly with users on timely resolution of issues.  Assist, support and document the initiation, execution, and closing activities for a program / project(s) and support activities.
  • Ensure performance metrics are met or exceeded.
  • May assist in developing and maintaining program support artifacts throughout the lifecycle of the initiative.
  • Ensure constant and proactive communication with customers, team members, and subcontractors to actively mitigate any issues or concerns.
  • Simulates and recreates user issues to resolve operational difficulties.
  • Recommends system modifications, if required, to reduce user problems.
  • Escalates more complex issues, as appropriate, to senior level technicians.
  • Promote and encourage a “one team” attitude at all levels internally and externally.
  • Manage customer expectations and deliver the highest level of quality customer service.
  • Performs other duties as required or assigned.

    • Minimum Requirements :

  • Requires knowledge skill and mental development equivalent to the completion of one year of college, with computer science coursework or one and one-half (1.5) years of technical systems and / or programming experience.
  • Requires the ability to lift, carry and push / pull up to 50 lbs.
  • Requires a valid Illinois Driver’s License.

    • Application Process :

  • Please visit  https : / / ilsos.applytojob.gov / apply  to apply by completing the online application; you may also upload a resume or other attachments as needed.
  • Preference will be given to Illinois residents in the hiring and selection process, in accordance with the Illinois Secretary of State Merit Employment Code.
  • Questions regarding this posting or Illinois Secretary of State employment practices may be directed to Job Counselors at our Personnel offices in Chicago (312-793-5515) or Springfield (217-782-4783).   Equal Employment Opportunity Employer.
  • Applicants must be lawfully authorized to work in the United States.
  • Applicants are considered for all positions without regard to race, color, religion, sex, national origin, sexual orientation, age, marital or veteran status, or the presence of a non-job-related medical condition or disability.
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    It Support Technician • Springfield, IL, US