Behavioral Health Liaison

Job Description

Job Description

The Behavioral Health Liaison supports CBH Clinical Care Managers in the proper procurement of behavioral health services of CBH members. The Behavioral Health Liaison supports utilization management by monitoring services to ensure approved services are being delivered as authorized and are best meeting the clinical needs of CBH members, meeting and talking with members about their behavioral health services and coordinating care.

Essential Functions :

• Coordinate all aspects of referrals as assigned including tracking, documenting referral status, notifying appropriate parties once provider is identified and following up with members / caregivers and / or providers to ensure services have been initiated.
• Coordinate and share information between respective CBH clinical teams and system partners.
• Conduct member outreach to obtain updates on referral status, check-in on member status, provide encouragement, emotional support, and positive feedback to reinforce healthy behaviors.
• Psychoeducation and engagement with CBH members.
• Assist members in identifying and addressing barriers to treatment.
• Conduct follow up with CBH members in the community and by phone.
• Participate in interagency meetings, as needed.
• Maintain an accurate daily log of work completed.
• Maintain documentation in CBH’s electronic system consistent with agency and industry standards
• Come prepared for and actively participate in supervision.
• Attend assigned meetings.
• Cover work when peers are out of the office as assigned and find coverage when absent.
• Contribute to special projects and other duties as assigned.

Team Specific Responsibilities :

Position Requirements :

Skills :

Work Conditions (including travel, overtime required, physical requirements and occupational exposure) :

Philadelphia Residency Requirement :

Equal Employment Opportunity :

Requesting An Accommodation :