ASSISTANT OPERATIONS MANAGER
Right at Home Nashville, TN -
Are you looking for a challenging role that allows development opportunities while improving the quality of life for those that you serve?
Do you value having personal connections with those that you work with? If so, Right at Home has the opportunity for you! We are looking for a Super Star with the heart of a Caregiver!
We are a home care business that has an exceptional culture and we are looking for great talent that can work in a fast paced environment and has exceptional skills in communication, organization, making decisions and is a people person!
JOB SUMMARY
The Assistant Operations Manager is responsible for overall management of the local offices to assure that the offices are in compliance with all applicable laws, regulations and company policies.
Evaluates and manages all office staff employed by the company.
ESSENTIAL FUNCTIONS
The Assistant Operations Manager is responsible for maintaining the client and Caregiver relationship and ultimately helps provide a best in home care experience for clients and employees through phone calling our TEAM of Caregivers and staffing our open shifts.
Plays the integral role in interfacing with Caregiver staff in ensuring the proper caregiver and client match. Ensures that all referrals are received in an accurate, detailed manner and are properly handled.
Provide leadership, management to ensure the success of the company.
Assist with recruiting, hiring, onboarding, training and personnel management of Caregivers.
Implement the policies and procedures of the company.
Organizes and directs the administrative functions of the office, including budgeting, profit and loss management, accounting, data collection, record maintenance and employment practices.
Maintains an ongoing liaison with clients, client families, company employees, and outside contractors.
Arranges and negotiates services provided through contractual agreements.
Employs an adequate number of qualified personnel and ensures an adequate ongoing plan for associate hiring, orientation, evaluation, and discipline.
Ensures the accuracy of public information materials and activities.
Maintains compliance with applicable laws and regulations and implements corrective action in response to reports or complaints from regulatory agencies, client or client family / representatives.
Participates in company quality improvement activities.
EDUCATION / SKILLS / ABILITIES / AVAILABILITY
The Assistant Operations Manager of the company shall be an individual who has management training and experience and at least one (1) year of successful supervisory or administrative experience in healthcare or at least three (3) years of supervisory or administrative experience in another business experience.
The Assistant Operations Manager, or a qualified alternate shall be available at all times during the hours of operation of the office for emergencies or situations where managerial decisions are needed.
Read, write, speak, and understand English as needed for the job.
Have a valid drivers license and use of an insured automobile or access to adequate transportation.
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