Customer Service Assistant Manager

V3 was founded as a response to the stagnation within the energy industry. Starting in 2014 as a third-party installer for large national brands, V3 is now one of the nation's fast-growing residential solar companies and currently CA's premier provider.

We truly believe that competition among multiple companies is the best possible market condition not only for businesses, but especially for you as a consumer.

Every year the energy industry is increasingly monopolized and consumers are consistently left with fewer choices and higher rates.

We believe in a new age of energy, where you have the freedom to choose how you pay for your power. When we provide choice, we provide freedom.

This is the future of energy. This is our way of life.

Why V3?

V3 Electric is one of the nation’s fastest growing solar companies and we were recently named to Inc. 5000's fastest-growing private companies in the US.

Other noteworthy awards include Great Places to Work, Top Solar Contractors, and the Golden Stevie Award for our industry-best training program.

Job Summary :

As a Customer Solutions Assistant Manager at V3 Electric, you will play a critical role in ensuring our customers receive exceptional service and support.

You will assist in managing the customer solutions team, resolve customer issues, and work to continuously improve our customer service processes.

Key Responsibilities :

Assist in Managing the Team : Support the Customer Solutions Manager in overseeing the daily operations of the customer solutions team.

Help with hiring, training, and performance management.

• Customer Support : Address and resolve complex customer issues and escalations in a timely and professional manner. Ensure high levels of customer satisfaction.
• Process Improvement : Identify areas for process improvements and implement solutions to enhance efficiency and customer experience.
• Reporting : Assist in generating reports on customer service metrics and performance. Analyze data to identify trends and areas for improvement.
• Team Collaboration : Work closely with other departments such as Sales, Operations, and Technical Support to ensure a seamless customer experience.
• Training and Development : Develop and deliver training programs for customer solutions representatives to ensure they are equipped with the necessary skills and knowledge.
• Policy Adherence : Ensure that customer service policies and procedures are followed consistently and updated as needed.

Qualifications :

Experience : Minimum of 2-3 years of experience in a customer service role, with at least 1-2 years in a lead or assistant management position, preferably in the electric or solar industry.

Skills :

• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficient in using customer service software and CRM systems.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Leadership skills with a focus on team development and motivation.

Knowledge : Understanding electric and solar industry standards and practices is an advantage.

Job Type : Full-time, Monday-Friday

Pay : $52K-70K, depending on experience