Customer Success Manager

Job Description

Job Description

Position Summary :

SIMCO is seeking a Customer Success Manager as a field salesperson in the Boston or Allentown metro area where the density of existing clients is most prominent and laboratory operations are located.

The larger territory is the northeast geography and extends to include sales coverage for existing accounts located in PA, NY, NJ, CT, NH, and MA.

This is a hybrid position with the expectation of meeting in-person with customers at their place of business while also allowing office work to be performed at the SIMCO lab or the flexibility of completing tasks from a home office.

The objective for the Customer Success Manager is to retain and grow existing accounts. Responsibilities include on-time renewal of contract agreements, applying price increases, and managing client relationships.

Performance measures include volume and revenue growth of existing accounts, upsell existing accounts by expanding the scope of services provided, and prospecting to cross sell new accounts.

Keys to success in the position include in-person client interactions and performing as a field salesperson to achieve customer success with existing accounts.

Effective Customer Success Managers also coordinate closely with lab operations and customer service teammates to grow customer satisfaction.

The position requires computer skills to navigate internal systems and software applications including CRM solutions like salesforce.

Customer Success Managers are expected to report existing account activity and demonstrate accountability in achieving performance results within the assigned territory.

Travel is required to accomplish in-person client meetings.

SIMCO values trust, empathy, and innovation. Ideal candidates are hungry, humble, and human. If you believe you are a good fit as a reliable, credible, and sincere candidate then please apply with your resume and provide a compelling summary of how you would approach joining our existing account field sales team.

About SIMCO.

SIMCO’s mission is Protecting More People by Delivering Life-Saving Quality Leaner. SIMCO is the leading provider of calibration and software services for test and measurement instruments used in regulated industries where high reliability is critical.

Founded in 1962 to service NASA and high technology firms in Silicon Valley, SIMCO is a trusted partner for 60 years and counting.

SIMCO is known for tailored solutions with global program visibility. Today, SIMCO’s 20 calibration labs and its CERDAAC software service over 3,000 organizations, including 16 of the top 20 global biomedical device manufacturers and 14 of the top 20 global aerospace and defense manufacturers.

SIMCO is ranked #1 globally in customer value leadership for consistently exceeding client expectations. SIMCO was also recently recognized as the Best Place to Work by the Business Journal.